(Lateral) Telecommunications Operator (911 Dispatcher)

City of Aurora, IL; Aurora (IL); On-site; USD 10,000 - 60,000; Full time

Job summary

An established government agency is seeking experienced Telecommunications Operators to join their team. This full-time role involves handling emergency and non-emergency calls, dispatching public safety services, and maintaining communication equipment. Ideal candidates will have at least two years of experience in a 911 dispatch center and possess strong communication skills. The position offers a competitive hourly wage, excellent benefits, and opportunities for career advancement within a supportive environment. If you are passionate about serving your community and thrive in a fast-paced setting, this opportunity is perfect for you.

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Employee Assistance Program

Paid Time Off

Gym Membership Reimbursement

Tuition Reimbursement

Uniform Allowance

Qualifications

• Minimum 2 years as a full-time 911 Dispatcher.
• Experience in police dispatching and call taking required.

Responsibilities

• Receive and process emergency and non-emergency calls.
• Dispatch police, fire, and medical services as needed.

Skills

Emergency Call Handling

Data Entry

Communication Skills

Bilingual (Spanish)

Education

High School Diploma or GED

Tools

Computer Aided Dispatch (CAD)

Records Management System (RMS)

Job description

(Lateral) Telecommunications Operator (911 Dispatcher)

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(Lateral) Telecommunications Operator (911 Dispatcher)

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The City of Aurora is seeking experienced Telecommunications Operator (911 dispatchers) for LATERAL* entry with the Aurora Police Department.

• LATERAL Telecommunication Operator candidates must have a minimum of two (2) years of employment as a full-time 911 Dispatcher/Telecommunications Operator with a law enforcement agency. Police dispatching and 911 call taking experience is required.
  
  

Under the direction of the Lead Telecommunications Operator, Telecom Operators are responsible for receiving and processing emergency and non-emergency calls from the public and dispatching police, fire, medical and other emergency services accordingly. Duties of this position may include but are not limited to: Dispatch and track the locations of public safety agencies dispatched by the Aurora Police Department's Telecommunications Center; Perform constant data entry and retrieve information from a variety of computer systems; Extract data and record essential information during emergency calls; Operate a variety of communications equipment including Computer Aided Dispatch (CAD), Records Management System (RMS) radio consoles, telephones and other computer systems; Maintain required certifications to provide Emergency Medical Dispatch (EMD) and police related data entry and queries (Training and certification courses provided); Perform general clerical duties; Other duties as assigned related to position.

This position requires a high school diploma or GED equivalent. Candidate must have a minimum of two (2) years of employment as a full-time 911 Dispatcher/Telecommunications Operator with a law enforcement agency and must have experience in police dispatching and call taking.

Candidate must possess the ability to work rotating shifts during training period. This position may require you to work the first, second, or third shift, including weekends and holidays and requires the ability to work mandatory overtime. Spanish bilingual skills desired.

Must successfully pass pre-hire requirements including but not limited to a polygraph and psychological assessment, interview, background investigation, drug screen and meet physical requirements including a hearing test.

This is a full-time, union position. Beginning hourly pay is $30.11/hour*; Additional increases thereafter will be in accordance with the Labor Agreement. Excellent benefit package is included.

• Experienced 911 dispatchers/telecom operators with less than seven (7) years of experience will receive a pay step for every two (2) complete years of work experience in a certified 911 dispatching center.
  
  

Union Benefits

The City of Aurora offers a comprehensive benefits package for full-time and eligible part-time employees in accordance with the Collective Bargaining Agreement:

• Annual pay increases (in accordance with Labor Agreement)
• Health, dental, vision, and life insurances
• Employee Assistance Program (EAP)
• Illinois Municipal Retirement Fund (IMRF)
• Paid vacations, holidays, floating holidays, personal days, and sick leave
• Gym membership reimbursement
• Uniform Allowance (as determined by labor agreement)
• Interpreters Stipend
• Tuition Reimbursement
• May be eligible for Federal Student Loan Forgiveness Program (if requirements are met)
  
  

Applications and resumes must be submitted online with the City of Aurora. Applications will be reviewed the 1st and 15th of every month.

Posting will remain open until vacancies are filled. Posting may close without further notice.

To learn more about the City of Aurora, IL, visit https://www.aurora-il.org/1111/About-Our-City

Aurora Police Dept. Tattoo Policy

Tattoos to the head, neck and facial area are prohibited. Hand tattoos are not allowed, however, there are very limited exceptions with approval from the Chief of Police.

Officers [Police Dept. Personnel] are permitted to have tattoos elsewhere, visible to the public, if the tattoo is not objectionable or demeaning to the image of the Department. The nature, number, size, and location of the tattoos are all factors in determining whether such tattoos are objectionable or demeaning. Examples include but are not limited to; tattoos that contain nudity, profanity, or to be perceived as gang related, criminal, obscene, sexual, racial, or detracts from the professional image of a law enforcement officer.

The covering of objectionable tattoos with make-up, sleeves, Band-Aids, etc., shall not constitute conforming to this policy. All tattoos shall be covered for court appearances.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  Government Administration

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