Late Night Supervisor

Stanford University; Palo Alto, Northern (CA, KY); On-site; USD 70,000 - 73,000; Full time

Benefits offered by this job

18+ PTO days per year

Health benefits start when you start

Flexible work options

Tuition and training assistance

403(b) plan

Mental health and wellness programs

Free and discounted commuter transport

Job summary

Stanford University’s Residential & Dining Enterprises is seeking an experienced customer service leader to oversee daily dining operations, retail and catering services on campus. You will ensure service standards, manage a standalone unit, and contribute to revenue targets under $750,000 with a small team.

The role emphasizes hands-on supervision, training front-of-house staff, menu development, health and safety compliance, and collaborative work with campus partners.

Qualifications

• Two years of successful experience in a customer service industry.
• Knowledge of food service management and techniques for an institutional operation.
• Ability to supervise and train a diverse work staff with strong communication.

Responsibilities

• Uphold customer service standards and resolve inquiries and complaints.
• Oversee daily dining operations and control expenses for units with revenue targets under $750,000.
• Train, schedule, and supervise front-of-house staff and kitchen staff as required.
• Contribute to menu development and seasonal / event programming.
• Ensure health, sanitation, safety compliance and proper facility appearance.

Skills

Customer service

Staff supervision

Communication skills

Food service management

Health & safety

Job description

ABOUT STANFORD UNIVERSITY AND RESIDENTIAL & DINING ENTERPRISES:

Stanford University is one of the world's leading teaching and research universities. Founded in 1891, Stanford’s mission is to create and share knowledge and to prepare students to be curious, to think critically, and to contribute to the world. With world-class scholars and seven schools located together on a single campus, Stanford offers academic excellence across the broadest array of disciplines including business, education, engineering, humanities and sciences, law, medicine, and sustainability. It also is an engine of innovation, blending theory and practice to move ideas and discoveries from labs and classrooms out into the world. Stanford strives to foster a culture of expansive inquiry, fresh thinking, searching discussion, and freedom of thought – preparing students for leadership and engaged citizenship in the world. The university is located between San Francisco and San Jose in the heart of California's Silicon Valley, on a scenic 8,180-acre campus.

Residential & Dining Enterprises (R&DE), the largest auxiliary organization at Stanford University, supports the academic mission of the university by providing high-quality services to students and other members of the university community. R&DE has an annual operating budget of $400M, operates 24/7/365, and oversees a $3B asset portfolio comprising over 7 million square feet—one-third of the campus footprint. R&DE provides housing for 16,000 students and dependents, serves 8 million meals annually at 48 student dining venues and 32 culinary enterprises. In addition, R&DE provides executive services, conference operations, and guest lodging. R&DE is a talented and diverse team of 1,200+ who comprise the following divisions: Student Housing Operations & Stanford Conferences; Stanford Dining and Hospitality & Auxiliaries; Maintenance Operations and Capital Projects; and a team of R&DE strategic business partners—Finance & Administration, Information Technology, Human Resources, and Strategic Communications and Marketing.

“Students (Customers) First” is R&DE’s mantra and its strategic goals reflect its commitment to delivering service excellence to the campus community. R&DE’s belief is “students are never an interruption in our day; they are the reason we are here.”

R&DE’s dedication to promoting fair treatment, access to opportunities, and a positive work environment is reflected in its essential priorities and efforts for cultivating a culture of operational excellence as a foundational cornerstone. R&DE is committed to creating and sustaining inclusive excellence where all staff feel a sense of belonging and are empowered to thrive.

This role is designated as essential and requires incumbents to report to work onsite. Telecommuting is not available for this role.

The budgeted pay range for this position is $70,000 - $73,000 per annum.

Ensure customer service, and participate in the daily operational oversight of residential dining, retail, or catering services. Act as sole leadership presence in some smaller scale operations; will typically be the leader for a standalone unit with less than $750,000 in revenue targets and less than 5 FTE. May also be part of the overall leadership team responsible for a large or multiple units with more than $750,000 in revenue targets and a combined size of 15 or more FTE.

Responsibilities

Core Duties:

Uphold customer service standards, and ensure client expectationsare met by receiving and resolving customer inquiries, concerns, and/orcomplaints; perform daily interactive customer discussions.

Contribute to business optimization by collecting, inputting, andreviewing data and reviewing reports to guide daily operationaldecisions, implementing and overseeing the control, tracking, andaccounting of department revenue and expenses, and suggestingprogramming to retain and expand customer base.

Contribute to effective employee and staff relations bymaintaining management presence for service periods in a specificlocation, identifying and resolving daily operational problems andappropriately escalating to management, and training, scheduling, andsupervising all front-of-the-house food service workers and kitchenstaff as required.

Participate in menu and marketing development by contributingsuggestions for concept development, special event planning, andseasonal and custom menus.

Ensure health and safety standards are met by conducting regularon-site food quality, merchandising, sanitation, equipment maintenance,real-time safety and food handling practices, and staff and facilityappearance inspections at assigned unit; ensure health code complianceand organizational sanitation standards are met in assignedlocation.

Two years of successful experience in a customer service industry, orcombination of education and relevant experience.

Knowledge, Skills and Abilities:

Knowledge of food service management and techniques for aninstitutionalized food service operation.

Ability to effectively supervise and train a diverse workstaff.

Exposure to and success with key customer service competencies,such as the ability to communicate clearly, listen, and empathize withcustomers while simultaneously adhering to protocols andguidelines.

Certificates and Licenses Required

ServSafe CA Certification.

• Pay Range Budgeted Salary Range is $70,000-$73,000
• Pay Frequency Annually
• Fixed Term N
• Stanford Schools and Units Residential & Dining Enterprises (R&DE)
• Full time or Part time Full Time
• Regular or Temporary Regular
• Job Category Food Services

Benefits that support you, and your future

18+ PTO days per year

Health benefits start when you start

Flexible work options

$6000+ annual tuition and training assistance

403(b) plan

Mental health and wellness programs

Free and discounted commuter transportation

Applies to regular full-time positions.

Notice to Applicants The job duties listed are typical examples of work performed by positions in this job classifications and are not designed to contain or be interpreted as a comprehensive inventory of all duties, tasks and responsibilities. Specific duties and responsibilities may vary depending on department or program needs without changing the general nature and scope of the job or level of responsibility. Employees may also perform other duties as assigned. Consistent with its obligations under the law, the University will provide reasonable accommodation to any employee with a disability who requires accommodation to perform the essential functions of their job. Stanford is an equal employment opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law. Stanford University provides job pay ranges representing its good faith estimate of what the university reasonably expects to pay for a particular job. The specific pay offered to a selected candidate will be determined based on a wide range of factors that are unique to each candidate, including but not limited to geographic work location, relevant knowledge, skills and abilities, relevant education, years of relevant experience, depth and breadth of relevant experience, and performance; further including but not limited to other business and organization needs such as the scope and responsibilities of the position, the minimum qualifications, departmental budget availability, and market and internal equity across the university, school/ unit, department, as well as job reporting relations hips.

Why work at Stanford

World-changing work in a culture of continuous learning

An inspiring community that values collaboration

High-quality health and wellness benefits that put you and your family first

Access to world-class education and career development, with tuition reimbursement, training assistance, and more