Late-Night Cookie Crew Member & Guest Experience

Insomnia Cookies; Richmond (KY); On-site; USD 17,000 - 23,000; Full time

Benefits offered by this job

Competitive hourly pay

Early Wage Access

Flexible scheduling

Employee discount (free cookies!)

Opportunities for growth into Shift LE

Job summary

Insomnia Cookies in Richmond, KY is hiring a Cookie Crew Member to greet guests, bake warm cookies, and assemble orders in a fast-paced bakery.

You'll work evenings and weekends, keep the store clean, and deliver friendly service while following safety standards. This role blends customer hospitality with hands-on baking and order fulfillment, offering growth opportunities within the company.

Qualifications

• Must be 18 years of age or older.
• Ability to obtain any required food safety certifications applicable to the location.
• Ability to perform the essential functions of the position with or without reasonable accommodation.

Responsibilities

• Welcome every guest with genuine hospitality and make every interaction memorable.
• Prepare, bake, and package our warm cookies, brownies, ice cream, and other treats to Insomnia's quality standards.
• Accurately prepare in-store, pickup, delivery, and online orders.
• Operate the register and process guest transactions.
• Keep the bakery clean, stocked, organized, and food-safe throughout every shift.
• Jump in wherever your team needs you, whether that's restocking supplies, helping a teammate, or keeping the line moving.
• Resolve guest concerns with empathy and urgency, partnering with your Shift Leader when needed.
• Deliver the kind of experience that turns first-time guests into lifelong Insomniacs

Skills

Customer service

Hospitality

Teamwork

Communication

Tools

POS system

Job description

Insomnia Cookies in Richmond, KY is hiring a Cookie Crew Member to greet guests, bake warm cookies, and assemble orders in a fast-paced bakery.

You'll work evenings and weekends, keep the store clean, and deliver friendly service while following safety standards. This role blends customer hospitality with hands-on baking and order fulfillment, offering growth opportunities within the company.