Late Collections Agent

Job Details; Missouri; Hybrid; USD 34,000 - 41,000; Full time

Benefits offered by this job

25 days annual leave

Private Medical Insurance

Company Pension Scheme with matched up

Life Assurance

Staff discounts on gas bottles

Volunteering day

Retail and shopping discounts

Job summary

The Point in Warwick is seeking a Late Collections Agent to join our busy Collections team. In this role, you'll help customers manage outstanding balances, identify payment solutions, and support positive outcomes for both customers and the business.

We value confident communicators who can handle challenging conversations, negotiate arrangements, and maintain accurate records. This hybrid role offers a fast-paced environment with opportunities for growth.

Qualifications

• Debt collection, credit control, or customer service experience.
• Excellent communication and relationship-building skills.
• Strong objection-handling and negotiation abilities.
• Resilience and confidence handling challenging conversations.
• Able to work toward individual and team targets.
• Excellent organisation and prioritisation; high attention to detail.
• Proactive with own initiative; collaborative team player.
• Experience with debt collection or credit control teams.
• Knowledge of SAP and/or Salesforce; experience with third-party agencies.

Responsibilities

• Contact customers with overdue accounts and secure payment professionally.
• Build positive relationships while managing difficult conversations.
• Negotiate and agree sustainable payment arrangements.
• Collaborate with external partners, including DCAs and legal representatives.
• Maintain accurate customer records and updated account information.
• Escalate issues affecting debt recovery and coordinate with internal stakeholders.
• Monitor changes in customer payment behavior and take proactive action.
• Meet individual and team targets while delivering high service standards.
• Contribute ideas to improve processes and customer experience.

Skills

Debt collection

Credit control

Customer service

Negotiation

Resilience

Targets

Organisational skills

Attention to detail

Initiative

Team player

SAP

Salesforce

DCAs

Tools

SAP

Salesforce

Job description

As the leading player in the UK LPG market, things rarely stand still at Calor, where an innovative and best-practice management culture naturally leads to varied and exciting employment opportunities. Find out more about our exciting and varied opportunities.
You can also find our Privacy Policy for applicants here.

Refine your search

Employment Type

Location

Job Function

Vacancy search:

Narrow down your search by entering specific keywords below e.g. "Logistics, Warwickshire"

Update your details, view your application and it's current status.

Late Collections Agent

The Point, Warwick
Permanent, Full-time, Hybrid
Salary: up to £28,000 (Dependent on experience)

Are you a confident communicator who thrives on solving problems and building positive customer relationships? Do you have the resilience to handle challenging conversations while delivering excellent customer service?

We're looking for a Late Collections Agent to join our Collections team. In this role, you'll help customers manage outstanding balances, identify suitable payment solutions, and support positive outcomes for both customers and the business.

This is an excellent opportunity for someone with collections, credit control, customer service, or account management experience who enjoys working in a fast-paced environment and achieving targets as part of a supportive team.

What you'll be doing

As a Late Collections Agent, you'll:

• Contact customers with overdue accounts and work with them to secure payment in a professional and respectful manner.
• Build positive relationships with customers while managing potentially difficult conversations.
• Negotiate and agree sustainable payment arrangements where appropriate.
• Work with external partners, including Debt Collection Agencies (DCAs) and legal representatives, to resolve outstanding debt.
• Maintain accurate customer records and ensure account information is always up to date.
• Escalate issues that may impact debt recovery and collaborate with internal stakeholders to find solutions.
• Identify changes in customer payment behaviour and take proactive action where required.
• Meet individual and team performance targets while delivering a high standard of customer service.
• Contribute ideas to improve processes, customer experience, and team performance.

What we're looking for

• Previous experience in debt collection, credit control, customer service, or a similar customer-facing role.
• Excellent communication and relationship-building skills.
• Strong objection-handling and negotiation abilities.
• Resilience and confidence when dealing with challenging situations.
• Ability to work towards individual and team targets.
• Excellent organisational and prioritisation skills.
• High attention to detail and accuracy.
• Proactive approach with the confidence to use your own initiative.
• A collaborative team player who enjoys working towards shared goals.
• Experience working within a debt collection or credit control team.
• Knowledge of SAP and/or Salesforce.
• Experience working with third-party collections agencies.

Shift Pattern

Our team operates a rotating shift pattern:

• Core shift: 08:30 to 17:00
• Early shift: 08:00 to 16:30 (approximately 1 in 10 weeks)
• Late shift: 11:30 to 20:00 (approximately 1 in 10 weeks)
• Saturday shift: 09:00 to 13:00 (approximately 1 in 10 weeks)
• One Bank Holiday per year

What we can offer you

Attractive benefits include:

• 25 days annual leave, plus bank holidays
• Private Medical Insurance
• Company Pension Scheme with matched contributions up to 7.5% (salary sacrifice)
• Life Assurance
• Staff discounts on gas bottles
• One paid volunteering day each year for a charitable cause
• Retail and shopping discounts

We're committed to creating a supportive and collaborative workplace where our people can develop their skills and build rewarding careers. You'll join a team that values teamwork, continuous improvement, and delivering great outcomes for customers.

If you're resilient, customer-focused, and motivated by achieving results, we'd love to hear from you.

Advertised: 15 Sep 2026 GMT Daylight Time
Applications close: 30 Sep 2026 GMT Daylight Time