Late Collections Agent

Calor; Missouri; Hybrid; USD 28,000 - 40,000; Full time

Job summary

Calor in Warwick is seeking a Late Collections Agent to join the Collections team. You will help customers manage outstanding balances, set up sustainable payment plans, and support positive outcomes for both customers and the business.

This role suits someone with collections, credit control, or account management experience who thrives in a fast-paced environment and works toward targets within a supportive team.

Qualifications

• Excellent communication and relationship-building skills.
• Strong negotiation abilities.
• Able to work toward individual and team targets.
• Excellent organisation and prioritisation skills.
• High attention to detail and accuracy.

Responsibilities

• Contact customers with overdue accounts and secure payment in a professional manner.
• Build positive relationships while handling difficult conversations.
• Negotiate sustainable payment arrangements where appropriate.
• Collaborate with external partners including DCAs and legal reps.
• Maintain accurate customer records and up-to-date account information.
• Escalate issues impacting debt recovery and coordinate with internal teams.
• Identify changes in customer payment behavior and act proactively.
• Meet individual and team performance targets while delivering high service levels.
• Contribute ideas to improve processes and customer experience.

Skills

Communication

Relationship-building

Negotiation

Target-driven

Organisational skills

Attention to detail

Tools

SAP

Salesforce

Job description

As the leading player in the UK LPG market, things rarely stand still at Calor, where an innovative and best-practice management culture naturally leads to varied and exciting employment opportunities. Find out more about our exciting and varied opportunities.

Internal opportunities

Job search

e.g. "Operations, Midlands"

Work type

• Permanent 1

Locations

West Midlands

• Warwick 1

Categories

• Credit Control 1

Late Collections Agent

Job no: 509516
Work type: Permanent
Location: Warwick
Categories: Credit Control

The Point, Warwick
Permanent, Full-time, Hybrid

We’re looking for a Late Collections Agent to join our Collections team. In this role, you'll help customers manage outstanding balances, identify suitable payment solutions, and support positive outcomes for both customers and the business.

This is an excellent opportunity for someone with collections, credit control, customer service, or account management experience who enjoys working in a fast-paced environment and achieving targets as part of a supportive team.

What you'll be doing

As a Late Collections Agent, you'll:

• Contact customers with overdue accounts and work with them to secure payment in a professional and respectful manner.
• Build positive relationships with customers while managing potentially difficult conversations.
• Negotiate and agree sustainable payment arrangements where appropriate.
• Work with external partners, including Debt Collection Agencies (DCAs) and legal representatives, to resolve outstanding debt.
• Maintain accurate customer records and ensure account information is always up to date.
• Escalate issues that may impact debt recovery and collaborate with internal stakeholders to find solutions.
• Identify changes in customer payment behaviour and take proactive action where required.
• Meet individual and team performance targets while delivering a high standard of customer service.
• Contribute ideas to improve processes, customer experience, and team performance.

What we're looking for

• Previous experience in debt collection, credit control, customer service, or a similar customer-facing role.
• Excellent communication and relationship-building skills.
• Strong objection-handling and negotiation abilities.
• Resilience and confidence when dealing with challenging situations.
• Ability to work towards individual and team targets.
• Excellent organisational and prioritisation skills.
• High attention to detail and accuracy.
• Proactive approach with the confidence to use your own initiative.
• A collaborative team player who enjoys working towards shared goals.
• Experience working within a debt collection or credit control team.
• Knowledge of SAP and/or Salesforce.
• Experience working with third-party collections agencies.

Shift Pattern

Our team operates a rotating shift pattern:

• Core shift: 08:30 to 17:00
• Early shift: 08:00 to 16:30 (approximately 1 in 10 weeks)
• Late shift: 11:30 to 20:00 (approximately 1 in 10 weeks)
• Saturday shift: 09:00 to 13:00 (approximately 1 in 10 weeks)
• One Bank Holiday per year

Advertised: 15 Sep 2026 GMT Daylight Time
Applications close: 30 Sep 2026 GMT Daylight Time