LATAM Solutions Engineer - Bilingual (EN/ES/PT)

ninjaone; United States; Hybrid; USD 90,000 - 130,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) plan

Unlimited PTO

Growth opportunities

Job summary

NinjaOne is seeking a Solutions Engineer to explain our technical and functional offerings post-sales, and to advise the sales team pre-sales. This hybrid role focuses on the LATAM region and requires fluency in English and Spanish or Portuguese.

You will work with engineering, product management, and other teams to resolve issues and deliver effective solutions. You’ll partner with sales and account management to meet customer needs, deliver compelling technical presentations, and assist with

Qualifications

• 2+ years’ experience as a Sales Engineer.
• Proficient in Windows (Windows registry, services, etc.) and working knowledge of Linux/Mac.
• Sound judgment and prioritization based on customer impact.
• Lifelong learner; adaptable to new technologies.
• Polished verbal and written communication with a customer-first mindset.
• Strong relationship-building skills, both in-person and virtual.
• Able to work independently and with a team in a global environment.
• Able to multitask with several tools and follow policies, processes, and procedures.
• Highly organized and self-motivated; proactive problem solver.

Responsibilities

• Prepare and deliver technical presentations explaining our products to customers and prospects.
• Guide customers through the implementation of the NinjaOne solution.
• Work with sales to understand customer requirements and provide sales support.
• Collaborate with account management to meet the needs of existing customers.
• Maintain a set schedule with rotating on-call responsibilities.
• Provide prompt follow-up to tickets and support calls.
• Troubleshoot Windows environments and related issues.
• Collaborate with Engineering, Product Management, and other teams to resolve critical issues and improve future releases.
• Share knowledge with partner teams and contribute to knowledge base articles and procedures.
• Help design our consulting processes.

Skills

Sales Engineer

Windows

Linux/Mac

Communication skills

Relationship building

Team player

Time management

Organization

Self-motivated

Problem solver

Education

Bachelor’s degree preferred

Job description

NinjaOne is seeking a Solutions Engineer to explain our technical and functional offerings post-sales, and to advise the sales team pre-sales. This hybrid role focuses on the LATAM region and requires fluency in English and Spanish or Portuguese.

You will work with engineering, product management, and other teams to resolve issues and deliver effective solutions. You’ll partner with sales and account management to meet customer needs, deliver compelling technical presentations, and assist with