LatAm Portuguese-Speaking CSM: Scale AI-Driven Success

Harvey, Inc.; Boston, New York (MA, NY); Vor Ort; USD 125.000 - 145.000; Vollzeit

Zusammenfassung

Harvey, Inc. is seeking a Mid-Market Customer Success Manager for LATAM, with Portuguese language fluency, to guide law firms and in-house teams in adopting Harvey’s AI-driven platform.

You will be the trusted advisor, integrating Harvey into client workflows, supporting 40+ mid-market accounts, and driving maximum value and renewal opportunities through scalable playbooks and proactive health monitoring.

Qualifikationen

• Proficient Portuguese; Spanish a plus.

Aufgaben

• Guide clients through their journey with Harvey and maximize value from our AI platform.
• Lead seamless adoption and scalable implementation within mid-market accounts.
• Build trusted advisor relationships with 40+ mid-market clients using prescriptive, consultative approaches.
• Create scalable processes, playbooks, and self-help materials to drive long-term efficiency.
• Track adoption rates and ROI to inform customer success strategies.
• Encourage user and stakeholder engagement to transform clients into Harvey advocates.
• Monitor customer health and readiness for renewals and expansions.
• Relay client insights to internal teams to drive product/service improvements.

Kenntnisse

Portuguese fluency

Spanish helpful

Legal/SaaS experience

Communication & planning

Stakeholder influence

Salesforce

Catalyst

Tools

Salesforce

Catalyst

Jobbeschreibung

Harvey, Inc. is seeking a Mid-Market Customer Success Manager for LATAM, with Portuguese language fluency, to guide law firms and in-house teams in adopting Harvey’s AI-driven platform.

You will be the trusted advisor, integrating Harvey into client workflows, supporting 40+ mid-market accounts, and driving maximum value and renewal opportunities through scalable playbooks and proactive health monitoring.