LATAM Customer Engagement Transformation Lead

MSD Malaysia; Rahway (NJ); Hybrid; MXN 900,000 - 1,600,000; Full time

Benefits offered by this job

Hybrid work arrangements

Job summary

Merck & Co., Inc. in LATAM seeks a Senior Manager to drive deployment and transformation of Customer Engagement capabilities across the region. You will align global strategies with local market needs, lead activation plans, and manage change across multiple markets.

You will coordinate with Global teams, oversee training and adoption, and monitor impact with executive-level updates and dashboards. Fluency in English is required; Spanish/Portuguese preferred.

Qualifications

• Bachelor’s degree in Marketing, Business, Communications, Life Sciences, Digital Marketing or related field.
• 5+ years in Customer Engagement, Digital Marketing, Marketing Operations or related field.
• Experience leading regional or multi-country projects.
• Fluent English; Spanish and/or Portuguese strongly preferred.

Responsibilities

• Lead regional deployment of Global Customer Engagement initiatives and activation plans.
• Support readiness, capability maturity and continuous improvement.
• Coordinate deployment activities across Global, Regional and Local stakeholders.
• Establish structured LATAM feedback channels and translate needs to Global teams.
• Co-lead regional projects, manage milestones, risks and dependencies.
• Track adoption, monitor KPIs and prepare leadership updates.

Skills

Customer engagement

Change management

Project management

Stakeholder management

Analytical

Cross-functional collaboration

Regional initiatives

Market research

Education

Bachelor’s degree in Marketing, Business or related field

Tools

Veeva PromoMats

OneCRM

Salesforce Marketing Cloud

Adobe Workfront

OneWeb Ecosystem

AI localization solutions

Job description

Merck & Co., Inc. in LATAM seeks a Senior Manager to drive deployment and transformation of Customer Engagement capabilities across the region. You will align global strategies with local market needs, lead activation plans, and manage change across multiple markets.

You will coordinate with Global teams, oversee training and adoption, and monitor impact with executive-level updates and dashboards. Fluency in English is required; Spanish/Portuguese preferred.