Last Mile Operations Lead - On-Site & Logistics

Damco Spain SL; Missouri; On-site; USD 70,000 - 75,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401k + Company Match

Employee Assistance Program

Paid Time Off

Flexible Work Schedules (when possible

Job summary

Maersk Logistics & Services USA, Inc. seeks a logistics professional to coordinate flow between Haulers, Delivery Teams, and client management while ensuring on-site supervision and adherence to procedures.

You will oversee Haulers recruitment and performance, develop vendor relations, and address shipping discrepancies and claims. The role interfaces with end customers for in-home delivery and maintains monthly operation reports, emphasizing accuracy and customer satisfaction.

Qualifications

• Strong written and verbal communications skills.
• Excellent mathematical skills, with the ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.
• Ability to analyze technical and scientific journals as they pertain to the business and market.
• Strong problem solving and reasoning abilities to deal with a variety of problems and come up with creative solutions.

Responsibilities

• Responsible for coordinating flow for communication between Haulers/Delivery Teams/Flatbed Drivers, Call Center and Local Client Management Teams.
• Provides on-site presence on daily, weekly, or bi-weekly basis to ensure Haulers/Delivery Teams are following procedures.
• Oversees recruiting, processing, and performance of Haulers.
• Develops and maintains relations with vendors.
• Ensures follow up on shipping discrepancies, damaged goods and in-home damage claims.
• Interfaces with end customers to ensure effective in-home delivery for customers.
• Maintains monthly operation reports that include statistics and customer service scores.

Skills

Communication skills

Mathematical skills

Analytical mindset

Problem solving

Job description

Maersk Logistics & Services USA, Inc. seeks a logistics professional to coordinate flow between Haulers, Delivery Teams, and client management while ensuring on-site supervision and adherence to procedures.

You will oversee Haulers recruitment and performance, develop vendor relations, and address shipping discrepancies and claims. The role interfaces with end customers for in-home delivery and maintains monthly operation reports, emphasizing accuracy and customer satisfaction.