Laser Systems Repair Lead — Ops & Quality

The Judge Group, INC.; Oxford (MA); On-site; USD 85,000 - 120,000; Full time

Job summary

The Judge Group, INC. is seeking an experienced Manufacturing Engineering Supervisor to lead our laser systems repair operations in Oxford, MA. The role focuses on supervising technicians, managing repair center activities, and driving continuous improvement to deliver high-quality service.

You will partner with Engineering, Manufacturing, and Quality teams to resolve complex issues and implement effective repair solutions while maintaining strong customer communication and documentation.

Qualifications

• Associate degree or equivalent technical training and experience.
• 3–5 years supporting lasers, photonics or complex capital equipment in service or repair.
• Experience leading teams or projects in manufacturing or repair settings.

Responsibilities

• Lead and develop a team of repair technicians to ensure safe, efficient operations.
• Monitor performance metrics, identify improvements, and implement corrective actions.
• Foster a customer-focused culture emphasizing responsiveness and quality.
• Oversee daily repair center operations including diagnostics and repairs.
• Manage spare parts inventory and materialAvailability for repairs.
• Collaborate with engineers to resolve complex product issues.
• Maintain quality control to meet standards and customer requirements.
• Serve as technical resource for laser products and stakeholders.
• Communicate repair status and issues to customers, internally and externally.
• Maintain documentation, procedures, and knowledge resources.
• Coordinate warranty, replacements, and service contracts.
• Ensure compliance with policies and industry regulations.
• Partner with cross-functional teams to improve product reliability.
• Drive continuous improvement in efficiency, cost, and customer satisfaction.

Skills

Team leadership

Troubleshooting

Customer service

Project management

Communication

Education

Associate degree or technical certification

Tools

Microsoft Office

Job description

The Judge Group, INC. is seeking an experienced Manufacturing Engineering Supervisor to lead our laser systems repair operations in Oxford, MA. The role focuses on supervising technicians, managing repair center activities, and driving continuous improvement to deliver high-quality service.

You will partner with Engineering, Manufacturing, and Quality teams to resolve complex issues and implement effective repair solutions while maintaining strong customer communication and documentation.