Laser Field Service Technician

MC Machinery Systems Inc.; Concord (NC); On-site; USD 70,000 - 90,000; Full time

Job summary

MC Machinery Systems Inc. seeks a Laser Field Service Technician to install, repair, and maintain Mitsubishi laser cutting systems for customers nationwide. This hands-on role requires travel, strong problem-solving, and clear communication with customers.

Candidates must read schematics, perform electrical/mechanical inspections, and use service software on Windows. Travel is primarily regional with occasional nationwide assignments.

Qualifications

• Machining knowledge or equivalent experience in manufacturing environments.
• Experience with diagnostic/measurement tools such as voltmeters, multimeters, calipers, micrometers, dial indicators.
• Ability to read and interpret machine manuals, schematics, and wiring diagrams.
• Willingness to travel frequently (Mon–Fri) across the US and occasionally internationally.

Responsibilities

• Travel to customer sites to diagnose, troubleshoot, and repair Mitsubishi laser machinery.
• Perform mechanical and electrical inspections, including dismantling and adjustments.
• Provide remote troubleshooting support when needed.
• Communicate clearly with customers about issues, timelines, and outcomes.

Skills

Machining knowledge

Diagnostic tools

Windows-based PC

Communication skills

Travel availability

Driver's license

Education

Associate degree or technical certification in electronics/mechanics/mechatronics

Tools

Voltmeters

Multimeters

Calipers

Micrometers

Dial indicators

Job description

Description

As a Laser Field Service Technician, you will be the trusted on-site technical expert supporting our customers across the United States. In this role, you’ll apply your mechanical, electrical, and troubleshooting skills to repair and maintain advanced Mitsubishi laser cutting systems. This is a hands‑on, customer-facing position that requires regular travel, independent problem solving, and strong communication skills.

Field Service Technician

Laser

Department: Laser Service

Location: Charlotte/Concord, NC Area

Description

As a Laser Field Service Technician, you will be the trusted on-site technical expert supporting our customers across the United States. In this role, you’ll apply your mechanical, electrical, and troubleshooting skills to repair and maintain advanced Mitsubishi laser cutting systems. This is a hands‑on, customer-facing position that requires regular travel, independent problem solving, and strong communication skills. Technicians travel Monday–Friday and typically return home by Friday evening. Travel is primarily regional but may include nationwide or occasional international assignments. We provide comprehensive training to help you build a successful long‑term career in the machinery and manufacturing technology industry.

Key Responsibilities

• Travel to customer sites to diagnose, troubleshoot, and repair complex technical issues on Mitsubishi laser machinery.
• Perform mechanical and electrical inspections, including dismantling, rebuilding, and system adjustments.
• Provide remote troubleshooting support via phone when appropriate.
• Communicate professionally with customers to explain issues, timelines, and repair outcomes.
• Interpret schematics, wiring diagrams, and block diagrams to support accurate analysis and repair.
• Document service activities, findings, and resolutions with clarity and detail.
• Accurately complete and submit expense reports in a timely manner.
• Maintain company tools, equipment, and service vehicles in proper working conditions.
• Perform additional duties assigned to support customer satisfaction and department operations.

Required Skills & Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Working knowledge of machining, manufacturing processes, or industrial equipment.
• Proficiency using common diagnostic and measurement tools such as voltmeters, multimeters, calipers, micrometers, and dial indicators.
• Ability to use Windows‑based computer and service software.
• Strong verbal and written communication skills.
• Comfortable working at heights when required.
• Valid driver’s license and ability to maintain a clean driving record.
• Ability to travel extensively Monday–Friday.

Education & Experience

Preferred but not required:

• Associate degree or technical certification in electronics, mechanics, mechatronics, or related field.
• Demonstrated ability to diagnose and resolve electrical and mechanical issues.
• Ability to read and interpret machine manuals, electrical schematics, wiring diagrams, and other technical documentation.
• Experience using electrical measurement equipment (e.g., voltmeter, oscilloscope).
• Experience utilizing precision measurement tools (e.g., indicators, micrometers, feeler gauges, and more).

Working Conditions

• Work is performed primarily indoors at customer facilities but may involve exposure to varying temperatures, noise, and industrial environments.
• Frequent travel and driving are required, typically using a personal vehicle or a company‑approved rental car; mileage or rental expenses are reimbursed by company policy.
• Occasional overtime may be required.
• Must be able to operate a motor vehicle safely.

Physical Requirements

• Frequent bending, twisting, kneeling, standing, and hand-intensive work.
• Regular lifting/carrying of up to 20 lbs. and occasional lifting up to 50 lbs.
• Constant pushing/pulling of equipment up to 50 lbs.; heavier loads may involve carts or mechanical aids.
• Requires good visual acuity, including color recognition.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

You Should Be Proficient In

• Electrical Schematics
• Electrical Troubleshooting Skills
• Mechanical Troubleshooting Skills
• 120/208/240/480 Voltage Systems
• CNC Machine Repair
• CNC Machine Installation
• Electrical Systems Diagnostics & Repair
• Commercial Electrical Expertise
• Electrical Installation
• Electrical Troubleshooting
• Electrical Repair
• Electrical / Electronic Systems
• High Voltage Systems
• Pneumatics Troubleshooting
• Service
• Maintenance and Repair Skills
• Industrial Electrical Experience
• Industrial Electrical Systems
• Hydraulic Systems & Components
• Equipment Diagnostics & Troubleshooting
• Mechanical Systems & Component Repair
• Electrical Schematic Reading
• Equipment Installation & Wiring
• Equipment Repair & Maintenance
• Equipment Installation
• Blueprint Reading
• Basic Computer Skills

Machines & Technologies You'll Use

• CNC Laser Cutter (Mitsubishi, Mazak, Trumpf, Amada, Cincinnati, Bystronic, Prima-Power, Hankwang)
• Variable Frequency Drives (VFD)
• Programmable Logic Controller (PLC) (Fanuc, Allen Bradley, Mitsubishi, Siemens)
• Servo Motors