Laser Field Service Technician

MC Machinery Systems, Inc.; Elk Grove Village (IL); On-site; USD 50,000 - 70,000; Full time

Job summary

A leading machinery service provider seeks a Field Service Technician to perform on-site repairs and troubleshoot technical issues related to Mitsubishi Machining products. This traveling position will require visits to customer locations primarily across the US. The ideal candidate will have a strong background in mechanical and electrical systems, excellent communication skills, and a valid driver's license. Join a dynamic team focused on customer satisfaction and career growth in the machinery industry.

Qualifications

• Associates or technical degree preferred.
• Experience with electrical measurement and inspection techniques.
• Experience in troubleshooting and repairing mechanical problems.

Responsibilities

• Travel to customer locations to diagnose technical problems.
• Perform on-site repairs and communicate professionally.
• Document product problems and resolutions.

Skills

Working knowledge of machining and manufacturing processes

Excellent oral and written communication skills

Ability to use basic hand-tools

Ability to operate a computer with Windows operating systems

Comfortable working with heights

Valid Driver’s License

Education

Associates or technical degree

Tools

Electrical measurement tools (voltmeter, oscilloscope)

Mechanical measurement tools (indicators, micrometers)

Job description

Overview

As a Field Service Technician, you will utilize customer communication skills, and mechanical and electrical knowledge to repair, troubleshoot, modify and test complex technical problems on Mitsubishi Machining products. This position is a traveling position Monday through Friday, and home on weekends. While travel is mostly regionalized, Field Service Technicians typically stay in a hotel near the customers' facility Monday through Friday. Travel is primarily throughout the US but can be international in some cases as well. Our services are provided on-site at our customer's facilities and via telephone if the situation permits. We train the right people for a successful career in the machinery industry and pride ourselves on customer retention.

Essential Responsibilities

• Travel to customer locations to diagnose complex technical problems and perform on-site repair
• Examine machines mechanically and electrically to perform repairs by dismantling machines and rebuilding as needed
• Diagnose technical problems and troubleshoot via telephone
• Communicate professionally and effectively with customers
• Effectively interpret schematics and block diagrams to analyze and troubleshoot problems
• Document in detail product problems and resolutions
• Other duties as assigned

Knowledge, Skills and Abilities

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Working knowledge of machining and manufacturing processes
• Ability to use basic hand-tools
• Ability to operate a computer with Windows operating systems
• Excellent oral and written communication skills
• Able to be comfortable working with heights
• Valid Driver’s License

Education and Experience

• Associates or technical degree preferred
• Experience with electrical measurement and inspection techniques (voltmeter, oscilloscope, and other measuring equipment)
• Experience in troubleshooting and repairing mechanical problems (ball screws, bearings, gearing, and various way systems)
• Experience in mechanical measurement and inspection techniques (indicators, micrometers, gauge blocks and optical comparator. Laser Interferometer and ball bar a plus)

Working Conditions

The job operates mainly indoors, but may be exposed to changing weather conditions, such as extreme heat or cold, rain, sun, wind, etc. This job also works near moving mechanical parts and the noise level is moderate to loud. This position generally involves a lot of driving and overtime work. The ability to operate a motor vehicle and possession of a valid driver's license is required.

Physical Requirements

This job requires very frequent bending at the waist, twisting of the upper body, standing, speaking and hearing, and frequent kneeling. Repetitive use of the hands, squeezing, keyboarding, and crouching. Requires frequent lifting and carrying of 1-10 pounds, recurrent lifting of 11-20 pounds, and occasional lifting and carrying of 21-50 or more pounds. It also requires constant pushing and pulling of 1-50 pounds and infrequent pushing and pulling of over 50 pounds with the aid of handcarts or other wheeled devices. Good visual and color acuity are a must to perform this type of job.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.