Las Vegas Game Integrity Investigator

FIRY; Nevada; On-site; USD 26,000 - 37,000; Full time

Benefits offered by this job

Medical, dental & vision coverage

401K matching

Onsite gym & wellness facilities

Free breakfast and catered lunches

Job summary

Skillz is seeking a Trust & Integrity Agent to join the Trust & Safety team at our Las Vegas HQ. You will review gameplay reports, detect fraud, and enforce Fair Play policies, handling cases with evidence-backed decisions.

Daily duties include monitoring queues, conducting audits, and collaborating with Payments and VIP Support to resolve incidents. This role requires 1+ year of related experience and comfort with Zendesk/Jira.

Qualifications

• 1+ year experience in gameplay review, fraud detection, Trust & Safety, or Fair Play operations.
• Hands-on experience with Zendesk or Jira.
• Experience conducting audits, exporting reporting data, and analyzing behavioral or transactional anomalies.
• Prior work with Payments, Fraud, or Operations teams in high-volume environment.
• Experience identifying VPN/proxy use, enforcing cash-disabled state rules, and evaluating suspicious gameplay behavior (preferred).
• Gaming or Financial Services industry experience (preferred).

Responsibilities

• Daily, monitor all Fair Play queues (Sandbagging, Collusion, Match Fairness, Exploits) and review gameplay reports to identify suspicious activity, rule violations, or potential fraud.
• Investigate sandbagging, cheating, geospoofing, suspicious profit spikes, and other fraudulent behaviors; resolve cases in Zendesk with consistent, policy-aligned decisions.
• Verify player locations using GeoComply and identify attempts to circumvent geo-restrictions; enforce cash-disabled state rules and partner with the Payments team to analyze high-risk withdrawal cases
• Perform sandbagging audits, analyze gameplay trends, export data, and surface repeat-offender or emerging fraud patterns for team review and continuous improvement.
• Collaborate with Payments and VIP Support teams to remediate incidents, support appeals, and ensure actions are well-documented and aligned with Fair Play standards.

Skills

Game integrity investigations

Geo-compliance

Ticketing & documentation

Data handling & reporting

Attention to detail

Tools

Zendesk

Jira

GeoComply

Job description

Skillz is seeking a Trust & Integrity Agent to join the Trust & Safety team at our Las Vegas HQ. You will review gameplay reports, detect fraud, and enforce Fair Play policies, handling cases with evidence-backed decisions.

Daily duties include monitoring queues, conducting audits, and collaborating with Payments and VIP Support to resolve incidents. This role requires 1+ year of related experience and comfort with Zendesk/Jira.