Trust and Integrity Agent

Skillz; Nevada; On-site; USD 26,000 - 37,000; Full time

Benefits offered by this job

Medical, dental, vision coverage

401K matching

Equity incentives

Job summary

Skillz is seeking a Fair Play Agent to join the Trust & Safety team on the front lines of game-integrity protection. You will review reports, identify suspicious activity, and enforce Fair Play policies with evidence-based decisions.

You will investigate sandbagging, collusion, geospoofing, and other fraud while collaborating with Payments and VIP Support to resolve incidents. This role requires experience with Zendesk or Jira, 1+ year in gameplay review or fraud detection, and a proven ability

Qualifications

• 1+ year experience in gameplay review, fraud detection, Trust & Safety, or Fair Play operations (required).
• Hands-on experience with Zendesk or Jira (required).
• Experience conducting audits, exporting reporting data, and analyzing behavioral or transactional anomalies (required).
• Prior work with Payments, Fraud, or Operations teams in high volume environment (required).
• Experience identifying VPN/proxy use, enforcing cash-disabled state rules, and evaluating suspicious gameplay behavior (preferred).

Responsibilities

• Daily, monitor all Fair Play queues (Sandbagging, Collusion, Match Fairness, Exploits) and review gameplay reports to identify suspicious activity, rule violations, or potential fraud.
• Investigate sandbagging, cheating, geospoofing, suspicious profit spikes, and other fraudulent behaviors; resolve cases in Zendesk with consistent, policy-aligned decisions.
• Verify player locations using GeoComply and identify attempts to circumvent geo-restrictions; enforce cash-disabled state rules and partner with the Payments team to analyze high-risk withdrawal cases
• Perform sandbagging audits, analyze gameplay trends, export data, and surface repeat-offender or emerging fraud patterns for team review and continuous improvement.
• Collaborate with Payments and VIP Support teams to remediate incidents, support appeals, and ensure actions are well-documented and aligned with Fair Play standards.

Skills

Game-Integrity Investigations

Risk & Geo-Compliance

Ticketing & Documentation

Data Handling & Reporting

Detail Orientation

Tools

Zendesk

Jira

Job description

About Skillz

If you want to build, own, and see your impact — join Skillz and level up your career.

About Skillz

If you want to build, own, and see your impact — join Skillz and level up your career.

Skillz is the competition infrastructure platform that powers real-money, skill-based tournaments inside mobile games. We didn't just enter the competitive gaming market — we invented it. Founded in 2012 by entrepreneur and inventor Andrew Paradise, Skillz built the category from scratch: the patented matchmaking, identity, payments, fraud protection, and developer tools that make fair, real-stakes competition possible at scale.

Skillz hosts billions of casual mobile gaming tournaments for millions of players worldwide and is revolutionizing the gaming industry. By fostering social competition within games, the Skillz platform helps developers build multi-million dollar franchises by enabling real-money activity in their games and providing operational support while connecting players through fair, enjoyable, and meaningful competition.

Today, Skillz is part of FIRY — a global holding company operating at the intersection of gaming, AI-powered performance marketing, and developer infrastructure. Alongside RZR, our AI-driven ad network, and Beamable, our backend and LiveOps platform, Skillz sits at the center of a compounding data flywheel that no standalone competitor can replicate. 800,000+ daily tournaments. $7.5 billion in lifetime prizes paid to players. 90 million registered users.

We're a high-conviction team of builders who came from Apple, Amazon, Google, Microsoft, Tesla, X, Roblox, Zynga, Samsung, Lyft, EA, Riot, Nexon, Gameskraft, PlayStation, Unity, Scopely, Tinder, Intel, Deloitte, EY, Twitch, DraftKings, Wynn Resorts, and more. We operate like a startup, hold ourselves to high standards, and move fast with purpose. If you want to work on infrastructure that matters — and be part of a team that fights for what it builds — Skillz is the right place.

About The Job

The Fair Play Agent is a key member of the Trust & Safety organization, dedicated to maintaining a trustworthy competitive environment for all Skillz players. In this role, you will work on the front lines of game-integrity protection by reviewing gameplay reports, identifying suspicious activity, and enforcing Fair Play policies with consistency and accuracy. You will investigate complex cases involving sandbagging, collusion, geospoofing, and other fraudulent behaviors, ensuring every decision is supported by evidence and aligned with platform policies.

Responsibilities

• Daily, monitor all Fair Play queues (Sandbagging, Collusion, Match Fairness, Exploits) and review gameplay reports to identify suspicious activity, rule violations, or potential fraud.
• Investigate sandbagging, cheating, geospoofing, suspicious profit spikes, and other fraudulent behaviors; resolve cases in Zendesk with consistent, policy-aligned decisions.
• Verify player locations using GeoComply and identify attempts to circumvent geo-restrictions; enforce cash-disabled state rules and partner with the Payments team to analyze high-risk withdrawal cases
• Perform sandbagging audits, analyze gameplay trends, export data, and surface repeat-offender or emerging fraud patterns for team review and continuous improvement.
• Collaborate with Payments and VIP Support teams to remediate incidents, support appeals, and ensure actions are well-documented and aligned with Fair Play standards.

Key Competencies

• Game-Integrity Investigations: Ability to identify cheating patterns, sandbagging, collusion, and gameplay manipulation.
• Risk & Geo-Compliance Expertise: Skilled in detecting geospoofing, VPN/proxy usage, and restricted-state circumvention using GeoComply and similar tools.
• Ticketing & Documentation Excellence: Strong accuracy in case handling, record-keeping, and policy-aligned decision-making within Zendesk and internal systems.
• Data Handling & Reporting: Capable of exporting, analyzing, and summarizing gameplay and investigation data to identify trends and operational gaps.
• Detail Orientation & Judgment: High integrity, strong decision-making skills, and the ability to adapt to evolving fraud patterns and tools.

Experience

• 1+ year experience in gameplay review, fraud detection, Trust & Safety, or Fair Play operations (required).
• Hands-on experience with Zendesk or a similar ticketing system (like Jira) (required)
• Experience conducting audits, exporting reporting data, and analyzing behavioral or transactional anomalies (required).
• Prior work with Payments, Fraud, or Operations teams in high volume environment (required).
• Experience identifying VPN/proxy use, enforcing cash-disabled state rules, and evaluating suspicious gameplay behavior (preferred).
• Gaming or Financial Services industry experience (preferred).

Starting Compensation:

$23 / Hourly

Location:

Las Vegas HQ - Onsite for 5 days per week

Why Skillz

• Culture of Impact: Join a united team of builders, creators, innovators, and entrepreneurs driven by the desire to win. At Skillz, we create value, obsess over our product, and make a difference in the world.
• Comprehensive Benefits: Enjoy peace of mind with our comprehensive benefits package, which includes 100% coverage for medical, dental, and vision expenses for both you and your dependents. Additionally, take advantage of our 401K matching, equity incentives, pre-tax benefit options, and more.
• Wellness Support: Enhance your well-being with our array of wellness initiatives, including meditation and mental health resources, physical fitness coaching and classes, family planning assistance, health and parenting guidance, virtual therapy sessions, and more.
• Time off: We offer competitive paid time off (PTO) & company holidays to help you recharge and pursue your passions.
• Las Vegas Headquarters: Skillz strongly believes in a five-day a week, collaborative office environment at our 36,000+ square foot headquarters. Enjoy free breakfast and catered lunches, snacks, a full-size gym with showers, commuter benefits, insurance, team bonding events and many more.
• Recognized Success: Skillz has earned recognition as one of Fast Company's Most Innovative Companies, CNBC's Disruptor 50, San Francisco Business Times' Best Places to Work, Forbes' Next Billion-Dollar Startups, and the #1 fastest-growing company in America on the Inc. 5000 list, and many more.
• Development Opportunities: We hold our employees to high standards while providing them with professional growth opportunities. We operate like a startup, and encourage all of our employees to collaborate and voice feedback about our product and ways we can improve as a business. We believe in never settling, and that also pertains to your growth.

Join Skillz and Let's Redefine the Boundaries of Gaming!

Together, we'll create a world where skill, passion, and innovation thrive. We look forward to having you on board!

Skillz embraces diversity and is proud to be an equal opportunity employer. As part of our commitment to diversifying our workforce, we do not discriminate on the basis of age, race, sex, gender, gender identity, color, religion, national origin, sexual orientation, marital status, citizenship, veteran status, or disability status, and we operate in compliance with the San Francisco Fair Chance Ordinance.