Laptop & PC Repair Technician II

Csat Solutions; Houston, Northern (TX, KY); Hybrid; USD 36,000 - 54,000; Full time

Job summary

CSAT Solutions is seeking a Computer Repair Technician in Houston, TX. The role involves diagnosing, disassembling, repairing, and reassembling computer units, following service guides, and communicating findings to the call center.

Candidates should have basic computer experience, hands-on tool skills, and the ability to work in a fast-paced team with supervision. High school diploma required; experience with laptop repair preferred.

Qualifications

• High school diploma or equivalent required.
• Basic familiarity with computer use required.
• Intermediate English abilities required.
• 1 year of assembly/disassembly experience preferred with laptop, computer and/or technology component repair, preferred.
• Experience using hand power tools.
• Intermediate knowledge of computer hardware.
• Familiarity with continuous improvement methods preferred.
• Must be able to work in a fast-paced team environment with close supervision.
• Ability to follow documented procedures, standards and policies.

Responsibilities

• Reviews customers' complaints to determine details of unit problems.
• Disassembles units to examine parts, for wear or defects, using hand or power tools and measuring devices.
• Conducts diagnosis of problems according to customers' complaints.
• Communicates concerning unit operation, maintenance, or requests approval for advanced repair to appropriate parties.
• Repairs units according to requirements, using hand or power tools and measuring devices.
• Reassembles units after making repairs or replacing parts.
• Analyzes equipment performance assess unit functioning (includes running basic tests).
• Cleans, or adjusts mechanical parts to maintain units' operating efficiency and to prevent breakdowns or repeat returns for repair.
• Inspects units for cosmetic defects and reports findings in shop floor system.
• Installs and configures new equipment, including operating software or peripheral equipment as required.
• Reads and researches specifications, such as service guides, or user manuals, to determine unit settings or adjustments.
• Places orders for any additional parts needed for repairs.
• Reinstalls software programs or adjust settings on existing software to fix machine malfunctions.
• Compares findings with the customer's reported problem and advises customer call center of failures found.
• Learns and uses new processes and procedures.
• Responsible for meeting ISO 9001 and/or other quality system requirements in their department.
• May perform other duties as assigned.

Skills

Basic computer use

Intermediate English

Hand/power tools

Computer hardware knowledge

Team-focused, fast-paced

Documentation following procedures

Education

High school diploma or equivalent

Tools

Hand tools

Job description

CSAT Solutions is seeking a Computer Repair Technician in Houston, TX. The role involves diagnosing, disassembling, repairing, and reassembling computer units, following service guides, and communicating findings to the call center.

Candidates should have basic computer experience, hands-on tool skills, and the ability to work in a fast-paced team with supervision. High school diploma required; experience with laptop repair preferred.