Lapel Clerk (20 hours per week)

Anderson Public Library; Lapel (IN); On-site; USD 17,000 - 22,000; Full time

Job summary

The Anderson Public Library in Lapel, Indiana is seeking a Clerk to check in/out materials, assist patrons with reference questions, issue library cards, and manage transactions. You will also shelve materials, help create displays, and support meeting room reservations.

Qualifications include a high school diploma and up to two years of relevant experience, plus strong customer service and confidentiality. This on-site role requires excellent interpersonal skills.

Qualifications

• High school diploma or equivalent required.
• 0–2 years of relevant experience preferred.
• Valid driver's license and reliable transportation required.
• Ability to handle confidential information with discretion.
• Strong customer service and communication skills.

Responsibilities

• Check in/out library materials using ILS and process borrower cards.
• Provide reference assistance in person, by phone, and email.
• Handle fee transactions and balance cash at closing time.
• Assist with shelving, displays, and organization of materials.
• Promote library programs and assist with room reservations.
• Maintain a clean, safe, and welcoming environment for patrons.

Skills

Customer service

Confidential information handling

Cash handling

Organizational skills

Education

High school diploma

Tools

Integrated Library System (ILS)

Database software

Word processing

Job description

Description

Job Summary: The Lapel Clerk checks library materials in and out, provides reference assistance, issues library cards, updates customer records, handles fee transactions, and shelves library materials.

Essential Job Duties:

1. Uses the integrated library system [ILS] to check in/out library materials to customers, process borrower cards, maintain borrower records, and determine the status of materials. Maintains detailed records of customers' reading interests and special requests.
2. Provides reference assistance in person, by phone, and through email. Performs reader's advisory services and locates materials and other resources for customers. Makes referrals as appropriate and handles customer material requests.
3. Resolves problems with fees, library cards, and lost and overdue materials, and other customer service issues.
4. Accepts cash and credit payments for customer fees and records payments. Shares responsibility of counting money in cash draw and balancing at closing time.
5. Assists in maintaining branch equipment and supplies.
6. Organizes returned materials on carts for shelving, changes the status of items, performs assigned shelf reading, and reorganizes stacks as needed.
7. Assists in keeping safe, orderly, and neat environments in all public and staff areas.
8. Promotes library programs and services during customer interactions, providing positive image of library.
9. Assists in creating displays of materials to attract customers' attention.
10. Assists with Meeting room reservations.
11. Complies with Anderson Public Library's policies, procedures, rules, guidelines, requirements, standards, principles, and practices applicable to the job, including [but not limited to] work scheduling and attendance, customer service, use of Library property and equipment, personal and professional conduct, and confidentiality.
12. Performs other duties as assigned.

Requirements

Job Education and Experience:

• Education: High school diploma or equivalent is required.
• Certifications or licensure: None.
• Years of relevant experience: 0 to 2 years is preferred.
• Years of experience supervising: None.
• A valid driver's license, automobile insurance, and reliable personal transportation is required.

Job Knowledge, Skills, and Abilities:

1. Ability to work with and maintain confidential information.
2. Ability to arrange materials in proper order.
3. Skill in customer service.

Work Environment:

Typically performs work sitting in an office that requires frequent walking, light lifting, carrying, bending, grasping, pushing, and other limited physical activities. Requires frequent sustained physical operation of computer, office, and printing equipment, with frequent in-person and phone contacts with customers and library staff.

Physical Demands:

Specific vision requirements necessary for this job include close vision and ability to adjust focus.

While performing duties of this job, the employee is regularly required to:

1. Occasionally [less than 1/3 of work time] sit and use hands to finger, handle, or feel; and talk or hear.
2. Frequently [1/3 to 2/3 of work time] reach with hands and arms.
3. Frequently [over 2/3 of work time], the employee must: stand; walk; climb or balance; and stoop, kneel, crouch, or crawl.
4. Frequently [1/3 to 2/3 of work time] exert up to 10 pounds of force to lift or move objects and must occasionally [less than 1/3 of work time] exert up to 50 pounds of force to lift or move objects.

Equipment Used:

Equipment used includes computers, email/calendar software, internet/intranet browsers, word processing, spreadsheets, database software, and various other software, hardware, and job-specific technology and equipment.

The work environment characteristics and physical demands described here are representative of those an employee encounters while performing the essential functions of this job. Essential functions, as defined under the Americans with Disabilities Act, may include any of the following representative duties, knowledge, and skills. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Core Values:

• Good Stewardship
• Open Access
• Community Focus
• Collaboration
• Purpose Driven