Language Interpreters – Tagalog/Cantonese/Mandarin/Vietnamese

BIG Language Solutions; Tampa (FL); On-site; USD 30,307,200 - 38,572,800; Full time

Job summary

A language services provider in Tampa is seeking a skilled Language Interpreter fluent in Tagalog, Cantonese, Mandarin, Vietnamese, and English. The role involves providing real-time interpretation for English-speaking clients and non-English-speaking customers while maintaining accuracy and professionalism. The ideal candidate has a Bachelor's degree and at least 1-2 years of experience in an international call center setting, specifically dealing with U.S. customers. This is an onsite role with competitive pay rates based on language proficiency.

Qualifications

• Minimum 1-2 years of experience in an international call center, preferably with U.S. customers.
• Prior experience in language interpretation is highly preferred.
• Basic understanding of cultural sensitivities and appropriate communication etiquette.

Responsibilities

• Provide real-time interpretation during customer calls.
• Assist U.S. customers in resolving queries courteously.
• Maintain high-quality standards in interpretation.

Skills

Fluency in Tagalog

Fluency in Cantonese

Fluency in Mandarin

Fluency in Vietnamese

Fluency in English

Excellent listening skills

Strong interpersonal skills

Ability to work in a fast-paced environment

Education

Bachelor's degree in any discipline

Tools

Interpreting platforms

CRM tools

Call center software

Job description

About the Role

We are seeking a skilled and experienced Language Interpreter fluent in any of these languages: Tagalog, Cantonese, Mandarin, Vietnamese, and English to join our customer support team. The ideal candidate will have a background in international call center environments, specifically serving U.S. customers. You will be responsible for facilitating verbal communication between English‑speaking clients and non‑English‑speaking customers through real‑time interpretation, ensuring clarity, accuracy, and professionalism at all times.

Responsibilities

• Provide real‑time, consecutive or simultaneous interpretation between English and any of these languages Tagalog/Cantonese/Mandarin/Vietnamese during customer calls.
• Assist U.S. customers in resolving queries, issues, or concerns in a courteous and efficient manner.
• Accurately relay information without adding, omitting, or distorting the meaning.
• Handle confidential and sensitive information with discretion and professionalism.
• Maintain high‑quality standards in interpretation, ensuring clarity, tone, and context are preserved.
• Work closely with team leads and QA to continuously improve communication quality and customer satisfaction.
• Adhere to call handling metrics, quality benchmarks, and compliance requirements.
• Stay updated with any cultural nuances, terminology, or client‑specific information relevant to interpreting services.

Qualifications

• Bachelor's degree in any discipline.

Required Skills

• Fluency in any of these Languages: Tagalog/Cantonese/Mandarin/Vietnamese and English spoken.
• Minimum 1‑2 years of experience in an international call center, preferably dealing with U.S. customers.
• Prior experience in language interpretation is highly preferred.
• Excellent listening, retention, and note‑taking skills.
• Strong interpersonal and communication skills, with the ability to maintain a professional tone.
• Ability to work in a fast‑paced, high‑pressure environment.
• Basic understanding of cultural sensitivities and appropriate communication etiquette.
• Familiarity with interpreting platforms, CRM tools, and call center software is an added advantage.

Preferred Skills

• Prior experience in language interpretation is highly preferred.
• Familiarity with interpreting platforms, CRM tools, and call center software is an added advantage.

Pay range and compensation package

• Work Mode: Tampa(Onsite role)
• Start Date: November 4
• Interview Process: HR screening with specific questions, assessment, and face‑to‑face interview

Pay Rates

• Cantonese / Mandarin / Vietnamese: $22 – $24+ per hour
• Tagalog: $25 – $28+ per hour