Language Center Front Desk & Operations Coordinator

L'Alliance New York; New York (NY); On-site; USD 35,000 - 40,000; Full time

Benefits offered by this job

Health insurance

403(b) retirement plan

Generous paid vacation and holiday

Job summary

L’Alliance New York’s Language Center Operations Assistant role is based in Manhattan and focuses on front-line customer service across class types, exams, and school programs. The position requires welcoming clients, answering inquiries, and managing registrations and administrative tasks in a fast-paced environment.

The ideal candidate will be organized, proactive, and comfortable using new software, with strong English skills and proficient French.

Qualifications

• Must hold valid U.S. work authorization
• Native-level English fluency; strong French language skills (verbal and written)
• Exceptional communication and interpersonal skills
• Outstanding customer service skills

Responsibilities

• Greet and welcome clients and students, answer all questions they may have.
• Answer questions by phone and email promptly.
• Register students in group classes, private lessons, or exams in person or by phone.
• Support private lesson administration, including scheduling adjustments, cancellations, and renewals.
• Keep students informed of any changes, such as class cancellations or room changes.
• Perform administrative tasks such as preparing class rosters, certificates of completion for students, sending exam results, etc.
• Assist Language Center colleagues as needed.
• Maintain a neat and welcoming reception area.

Skills

Customer service

Communication

Multi-tasking

Organization

Curiosity

Tech savvy

French language passion

Education

Bachelor’s degree or equivalent work experience

Job description

L’Alliance New York’s Language Center Operations Assistant role is based in Manhattan and focuses on front-line customer service across class types, exams, and school programs. The position requires welcoming clients, answering inquiries, and managing registrations and administrative tasks in a fast-paced environment.

The ideal candidate will be organized, proactive, and comfortable using new software, with strong English skills and proficient French.