Exams Coordinator

L'Alliance New York; New York (NY); On-site; USD 45,000 - 55,000; Full time

Benefits offered by this job

Generous paid vacation

Health, dental, and vision insurance

403(b) retirement savings plan

Free French classes

Flexible spending account

Job summary

A not-for-profit language organization in New York seeks an Exam Coordinator to manage French proficiency exams. Responsibilities include scheduling exams, customer service, and database management. Candidates should have organizational skills, be fluent in French, and possess a bachelor's degree. The role offers a competitive salary and generous benefits.

Qualifications

• Prior work experience with French proficiency exams and/or knowledge of CEFR.
• Native French speaker or equivalent proficiency, ability to communicate clearly in English.
• Organized, detail-oriented multi-tasker.

Responsibilities

• Schedule exam dates throughout the year in accordance with partners’ calendars.
• Welcome and inform candidates during exams.
• Proactively prospect schools and partners to expand certification offers.

Skills

Organizational skills

Customer service mindset

Communication skills

Detail-oriented

Tech-savviness

Education

Bachelor’s degree or equivalent work experience

Tools

Online scheduling tools

Database management systems

Job description

Overview

Join to apply for the Exam Coordinator role at L'Alliance New York

Job Title: Exam Coordinator
Department: Language Center
Reports To: Pedagogical Director
Designation: Full-Time / Non-exempt
Salary: $45,000.00 - $55,000.00
Start Date: October 2025
Work Model: In-person

To spread joie de vivre through language, culture, and connection! L’Alliance New York is a not-for-profit organization offering immersive French language courses and a range of cultural programs. The Exams Coordinator is responsible for the effective organization and smooth running of all French proficiency exams and university exams offered by L’Alliance New York.

Key Responsibilities

• Operations
  • Schedule exam dates throughout the year in accordance with partners’ calendars
  • Organize sessions for group and individual evaluations
  • Read and know exam protocols
  • Receive and store exams subjects and materials
  • Maintain different databases, prices, and calendars of all exams and candidates
  • Receive invoices and submit payment requests to accounting
  • Invoice partners and clients
• Customer Service
  • Answer questions and inform students/candidates by phone and email
  • Welcome and inform candidates during exams
  • Update exam dates on L’Alliance New York website
• Management and Development
  • Email new session dates and encourage students to register
  • Organize training sessions for future examiners/graders
  • Proactively prospect schools and potential partners to expand certification offer off-site
  • Hire and assign proctors, hire examiners/graders
  • Keep track of yearly registrations and increase revenues and registrations
• Other Responsibilities
  • Answer course-related questions by phone or email
  • Register students by phone, online, and in-person (assist at the LC front desk when needed)
  • Assess incoming students (placement test) and advise them on level and class options
  • Process class transfers, apply refunds and tuition credits
  • Continuously monitor demand for all exams and propose a plan to keep the offer available

Note: The job description is not exhaustive; the person in this role may perform other tasks as needed by the organization.

Who You Are

• You are highly organized and thrive in a detail-oriented, process-driven environment.
• You enjoy juggling multiple projects and deadlines while maintaining big-picture focus.
• You bring a strong customer service mindset, excellent communication and interpersonal skills, and enjoy helping others.
• You are proactive and resourceful, able to identify opportunities for growth and improvement in systems or outreach.
• You are passionate about language learning, French culture, and education.
• You are tech-savvy, comfortable learning new systems, and confident managing databases, online scheduling tools, and communication platforms.

Experience & Qualifications

• Bachelor’s degree or equivalent work experience
• Prior work experience with French proficiency exams and/or knowledge of CEFR
• Native French speaker or equivalent proficiency, ability to communicate clearly in English
• Service-oriented attitude
• Organized, detail-oriented multi-tasker

Why Join Us

• Generous paid vacation and holiday package
• Health, dental, and vision insurance with employer contribution
• 403(b) retirement savings plan with up to 5% employer match after 2 years
• Free French classes and discounted cultural programs
• Pre-tax commuter benefits and flexible spending account
• Complimentary L’Alliance New York membership

Employment at L’Alliance New York is at-will. Equal opportunity employer. All qualified applicants will receive consideration without regard to race, creed, color, religion, gender, sexual orientation, national origin, disability status, or any other characteristic protected by law.

How to Apply

Please submit a resume, cover letter, and two references.

Note: This position is currently listed; terms and start dates are subject to change.