Landscaping Maintenance - Account Manager

SS Landscaping Services; Tacoma (WA); On-site; USD 65,000 - 95,000; Full time

Benefits offered by this job

Health benefits

Paid time off

Retirement plan

Bonuses

Job summary

SS Landscaping Services is seeking an Account Manager to lead critical accounts from our Tacoma office. You will manage relationships with existing and new clients, drive revenue, and collaborate with the sales team to meet quotas.

The role requires multi-year experience in landscaping and a track record in management, with strong communication and negotiation skills and familiarity with CRM systems.

Qualifications

• 4+ years in landscaping industry.
• 2+ years in management role.
• Strong computer skills (MS: Excel, Word, Outlook).
• Strong verbal and written communications skills.
• Excellent listening, negotiation, and presentation abilities.
• Familiarity with CRM software preferred (training can be provided).
• Proven ability to juggle multiple account management projects.

Responsibilities

• Oversee customer account management and develop new business with existing accounts.
• Collaborate with customers on annual budgets and strategies to meet needs.
• Analyze contracts to determine profitability and adjust as needed.
• Maintain regular customer contact and site visits to ensure quality of service.
• Lead team management and forecast staffing for routes and accounts.
• Coordinate with sales to achieve quotas and keep clients satisfied.

Skills

Account management

CRM software

Verbal communication

Written communication

Negotiation

Presentation

Multitasking

Tools

MS Office

Job description

SS Landscaping is looking for an Account Manager to join our team in our Tacoma office. This person will operate as the lead on all critical business accounts in our South Sound/Tacoma region. The focus of this vital role is to manage the relationship with our existing and new clients by creating a positive working relationship. Your leadership will contribute to the success of our Tacoma location.

Responsibilities:

• Oversee customer account management – Including:
  • Developing and proposing new business with existing accounts.
  • Collaborating with customers on annual budgets and identifying strategies to adhere to customers needs.
  • Analysis of existing customer contracts to determine profitability and identifying any necessary adjustments.
  • Regular customer contact and visits to ensure quality of products.
• Team management - Forecast team needs and expand or contract as necessary.
  • Schedule field teams service routes incorporating new accounts as required.
  • Review and submit employee reviews as necessary.
• Equipment management - Evaluate and communicate equipment requirements to operations manager, ensuring teams are properly equipped.
• Collaborate cross-functionally – Work closely with the sales team to achieve quotas while keeping clients satisfied and engaged with products and services.
  • Outline customer/account tasks and delegate to field supervisor.
  • Participate in bi-weekly management meetings to align goals with other teams.
• Manage customer information - Maintain updated client information within internal data base/CRM (site maps, service tasks, contact information, site specific notes etc.).

Requirements:

• 4+ years in landscaping industry.
• 2+ years in management role.
• Strong computer skills (MS: Excel, Word, Outlook).
• Strong verbal and written communications skills.
• Excellent listening, negotiation, and presentation abilities.
• Familiarity with CRM software preferred (training can be provided).
• Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail.
• Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organization.
• Some travel required for this role.

Benefits:

• Top‑notch health care (Premera PPO)
• Dental and vision care
• Paid time off including 9 paid holidays
• Retirement savings plan
• Professional development and yearly bonuses