Landscape Operations Manager

McFarlin Stanford; Hellertown (PA); Presencial; USD 65.000 - 95.000; Jornada completa

Descripción de la vacante

McFarlin Stanford is seeking a hands-on Operations Manager to oversee a landscape maintenance service area in Hellertown, PA. The role blends business development, client relationship management, and field supervision to deliver safe, efficient, and profitable operations.

You will lead Crew Leaders and Crew Members, expand the customer base, coordinate with production teams, and drive revenue growth while maintaining high service standards.

Responsabilidades

• Oversee and grow a landscape maintenance service area.
• Lead Crew Leaders and Crew Members; coach and develop the team.
• Coordinate sold work with production teams for smooth handoffs.
• Monitor safety, quality, and productivity to meet company standards.

Descripción del empleo

Position Overview

We are seeking a hands‑on Operations Manager to oversee and grow a landscape maintenance service area. This role combines business development, customer relationship management, enhancement sales, team leadership, and operational oversight.

The Operations Manager will lead a team of Crew Leaders and Crew Members, develop new business opportunities, strengthen existing customer relationships, and ensure work is completed safely, efficiently, and profitably. The ideal candidate is comfortable balancing field operations with sales, customer service, and team development.

Key Responsibilities

Business Development & Sales

• Develop strategies to grow revenue and expand the customer base.
• Generate new business opportunities through networking, prospecting, and relationship building.
• Identify and sell landscape enhancements and additional services to existing customers.
• Prepare and follow up on proposals, track sales opportunities, and support profitable growth.

Customer Relationship Management

• Serve as the primary point of contact for customers within the assigned service area.
• Conduct property visits, address concerns, and ensure service expectations are met.
• Build long‑term customer relationships that support retention, renewals, and account growth.
• Coordinate sold work with production teams to ensure a smooth transition from sale to completion.

Team Leadership & Development

• Lead, coach, and develop Crew Leaders and field personnel.
• Establish clear expectations for safety, quality, communication, and accountability.
• Support employee development, strengthen crew leadership, and identify future staffing needs.
• Build a team capable of managing daily operations with increasing independence.

Production & Operational Oversight

• Manage daily crew schedules, assignments, materials, equipment, and job priorities.
• Conduct field visits and quality inspections to ensure work meets company standards.
• Lead daily crew rollouts, safety meetings, and toolbox talks.
• Monitor labor hours, job progress, and production efficiency.
• Maintain accurate schedules, work tickets, and job information using Aspire or similar landscape management software.
• Coordinate staffing, scheduling, and resources with company leadership.

Financial & Performance Management

• Monitor revenue, labor costs, sales performance, customer retention, and profitability.
• Review estimated versus actual production and address inefficiencies.
• Identify opportunities to improve processes, customer satisfaction, and financial performance.
• Communicate results, challenges, and growth opportunities to leadership.

What Success Looks Like

• Growing revenue and a strong, loyal customer base.
• Consistent enhancement sales and new business development.
• Safe, efficient, and profitable field operations.
• A well‑developed team of Crew Leaders and field employees.
• Strong customer retention and reduced reliance on ownership for daily decisions.