Landscape Office Call Center Coord

Pike Nurseries; Atlanta (GA); Sur place; USD 42 000 - 54 000; Plein temps

Avantages offerts par ce poste

Major medical, dental, and group bens

Paid holidays and paid vacation

Employee Stock Ownership Plan (ESOP)

401K

Résumé du poste

Pike Nurseries is seeking a Landscape Office Call Center & Coordinator to support the Landscape Division with phone answering, scheduling, and master calendar management. The role provides essential administrative support and collaboration with designers and stores to ensure timely project scheduling.

The ideal candidate will have 1–3 years of related experience, strong interpersonal skills, and familiarity with POS, Aspire, and Eagle tools.

Qualifications

• Has 1–3 years of related experience.
• High School diploma or GED.
• Basic accounting knowledge.

Responsabilités

• Answer phones, schedule appointments, and maintain master schedule for Landscape Division.
• Process designs in POS for Landscape Division sales.
• Make initial contact to schedule designs within 48 hours.
• Reschedule design appointments as needed.
• Maintain master schedule and assign designers by area and availability.

Connaissances

Interpersonal skills

Multi-tasking

10-key calculator

Organization & prioritization

POS system

Outlook/Word/Excel

Formation

High School diploma or GED

1–3 years related experience

Outils

POS system

Eagle

Aspire

ADP

Description du poste

Landscape Office Call Center & Coordinator

Join Our Team

• Job Title: Landscape Office Call Center & Coordinator
• Locations: Metro Atlanta, GA and Charlotte, NC

Pike Nurseries have been serving residents in the Southeast for nearly 60 years. Pike Nurseries is recognized as a leader in the Garden Center Industry for its commitment to providing the best selection, quality, service and horticultural expertise. Pike's sister brand, Armstrong Garden Centers, in California, makes it the largest independent garden center company in the U.S. with career opportunities and growth from coast to coast.

Are you driven? Passionate? Willing to Serve? Our comprehensive program includes management and operational training including a horticultural educational program which provides you the seeds of knowledge to be successful with us.

We are excited about your next step

If you're ready to jump in and feel that you would be a great fit for this position - let us hear from you.

Primary dutiesare to answer the phones, schedule appointments and maintain master schedulefor the landscape Division and provide support for the LD team.

Education and/or Work Experience

Hasone (1) to three (3) years work-related experience

Has a High School diploma or equivalent (GED).

Hasbasic accounting knowledge.

Specialized Skills and Knowledge

Hasa high level of interpersonal skills to communicate well with customers andemployees.

Isable to multi-task.

Isable to sit and/or stand for long periods of time.

Isable to lift 20 lbs. occasionally.

Hasthe ability to use a 10-key calculator.

Hasthe ability to organize and prioritize work and meet deadlines.

Familiarwith POS system

Intermediatelevel of skills in Outlook, Word, and Excel.

Compensation

We have great benefits! (Benefits available to full-time associates)

• Major medical, dental, and group benefits
• Paid holidays and paid vacation
• Participation in the Employee Stock Ownership Plan (ESOP)
• 401K

Duties & Responsibilities

• Schedulesall online. LD department and store generated design appointments by customer name,date, email and phone number through the scheduling system.
• Processdesigns in POS that are sold through the Landscape Division.
• Makesinitial contact for scheduling designs within 48 hours for a design appointment.
• Responsiblefor rescheduling design appointments as necessary.
• Maintainsmaster schedule and assigns designers by area and availability. Familiar withinstallation schedules, plan presentations, consults, job visits and PTO.
• Codescustomer accounts in Eagle with Designer, Design Date & Installation Date
• Providesupport for ADP as needed.
• ProcessGift Cards for customer service opportunities or Store Credit.
• Refundoverpayments for an Orders credit card or submit ap check request.
• Preparedeposits and apply payment for customers by mailing in checks for deposit orfinal payments.
• Orderstore supplies and employee uniforms.
• Providetraining and support for designers in Aspire and POS.
• Assistdesigners and stores to verify Wells Fargo Account Open to Buy and preparepaperwork for customers to sign and invoice.
• Setnew designers up with devices and teach them how to use them.
• Returnsphone calls and emails on the same day, after 2 pm returns calls or emails by noonthe next day.
• Attendsmeetings as required.
• Acceptsother responsibilities as assigned.

Safety First!

Physical Environmental/Working Conditions

Requires extensive use of back, legs, knees, arms, feet and hands for lifting, stooping, squatting, bending, twisting, kneeling, pulling, pushing, reaching overhead, and walking. Unassisted lifting limits between 30 and 50 lbs. Individuals may be required to do any or all of these situations throughout the work day, with an emphasis on walking and standing for a major portion of the day. The outside environment will comprise most of the day with some inside building activity.

We want to hear from you

See what you are looking for? We want to hear from you. We are always looking for great talent on our team.

Have questions or don't see what you are looking for? We still want to hear from you. Our Human Resources team is here to help.