Landscape Maintenance Account Manager

Mission Landscape Svc. Inc.; Ontario (CA); On-site; USD 60,000 - 90,000; Full time

Job summary

Mission Landscape Svc. Inc. in Ontario, CA is seeking an Account Manager to ensure landscape projects stay clean, green, and detailed.

You will coordinate with Crew Supervisors, Staff, and Irrigation Technicians to complete punch lists and service requests on time, while communicating with clients and the Branch Manager. The role requires a high school diploma or GED, at least three years of related Account Manager experience, and fluent English; bilingual English/Spanish is a plus.

Qualifications

• High school diploma or GED required.

Responsibilities

• Service maintenance accounts, complete punch lists, service requests, and site walks with follow-up communication.
• Manage Crew Supervisors, Staff, and Irrigation Technicians to complete maintenance specifications.
• Keep clients happy and maintain accounts to the maintenance specifications.
• Train, coach, and develop staff in alignment with company values.
• Submit payroll, invoicing, and proposals on minor items and other paperwork on time.
• Maintain safe, productive operations aligned with goals.

Skills

Account management

Customer service

Bilingual English/Spanish

Fluent English

Education

High school diploma or GED

3+ years Account Manager experience

Job description

JOB TITLE: ACCOUNT MANAGER

EXEMPT: YES LOCATION: ONTARIO

DIVISION: HOURS:

REPORTS TO: Branch Manager

DAYS: Monday - Friday

SUMMARY

The Account Manager is the person who makes sure the projects are clean, green, and detailed. All punch list items generated will be completed on time, working with Crew Supervisors, Staff, and Irrigation Technicians. Reports to the Regional Manager and supports their needs to move the property in the direction of the goals set for the property.

ROLES, RESPONSIBILITIES AND EXPECTATIONS include the following.

Role

• To service maintenance accounts, completion of punch lists, service requests, and site walks with

follow-up communication with client and Mission management.

• Manage Crew Supervisors, Staff, and Irrigation Technicians with direction to complete the maintenance specifications.

Responsibilities

• To keep our clients happy and maintain accounts to the maintenance specifications.
• Managing, training, and coaching the Crew Supervisors, Staff, and Irrigation Technicians in alignment with our company Values.
• Turning in staff payroll, invoicing, and proposals on minor items and other paperwork on time.

Expectations

• To keep accounts and staff operating safely, productively, and on target with goals.

QUALIFICATION REQUIREMENTS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE

High school diploma or General Education Degree (GED); minimum three years related Account Manager experience and/or training or equivalent combination of education and experience.

LANGUAGE SKILLS

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees. Fluent in English; language skills (verbal and written) required; bilingual verbal language skills (English/Spanish).

MATHEMATICAL SKILLS

Ability to add, subtract, multiply, and divide in all units of measure using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

REASONING ABILITY

Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

CERTIFICATES, LICENSES, REGISTRATIONS

Valid California driver's license with a Department of Motor Vehicles (DMV) driving record acceptable to the company's insurance carrier, and a California state Pest Control Applicator's License is a plus.

PHYSICAL DEMANDS

The physical demands described here are representative of those that an employee must meet to perform the essential functions of this job successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand, walk, use hands and fingers, handle or feel objects, tools, or controls; and talk or hear. The employee is frequently required to reach with hands and arms, stoop, kneel, crouch, or crawl. The employee is occasionally required to sit, climb, or balance.