Landscape Maintenance Account Manager

Lifescape; Denver (CO); On-site; USD 64,000 - 98,000; Full time

Job summary

An established industry player is seeking a Landscape Maintenance Account Manager to oversee the financial and horticultural success of assigned clients. This role involves excellent communication, problem-solving, and the management of landscape enhancements. You will perform site walks, maintain client relationships, and ensure the quality of landscapes while collaborating with teams. If you're passionate about creating beautiful outdoor spaces and have a background in horticulture or landscape management, this is an exciting opportunity to make a significant impact in the green industry.

Qualifications

• Experience managing high-end clientele and landscape maintenance.
• Detail-oriented with strong organizational skills.

Responsibilities

• Perform regular garden walks and maintain logs of activities.
• Identify and manage landscape enhancement opportunities.

Skills

Client Communication

Problem Solving

Landscape Management

Team Collaboration

Irrigation Management

Education

Background in Horticulture

Landscape Architecture

Garden/Estate Management

Tools

Irrigation Systems

Cloud-Based Smart Systems

Job description

The Landscape Maintenance Account Manager or "Garden Manager" (GM) is responsible for planning, directing, and overseeing the financial and horticultural success, satisfaction, and retention of a specific book of assigned clients. The GM is responsible for excellent client and team communication, along with identifying, proposing, estimating, selling, coordinating, and directing landscape enhancement opportunities on clients’ properties. The GM is always looking for opportunities to cooperate, solve problems, provide excellent customer service, and create and maintain beautiful landscapes.

Compensation: $64,000-$98,000 (with commissions and bonuses)

Responsibilities:

1. Site Walks: Perform regular garden walks (weekly or bi-weekly) on assigned properties and maintain accurate logs of activities. Gauge overall landscape status and health, identify tasks to be performed by base services, enhancements, or irrigation crews, and occasionally perform minor landscape maintenance tasks on site.
2. Picture Punch Lists: Consistently produce picture punch lists to identify client requests or tasks to be performed by the regular base services crew.
3. Weekly Communication: Maintain professional relationships with all clients to ensure satisfaction, promote sales, and referrals through consistent weekly communication.
4. Enhancements: Actively identify, estimate, sell, and manage landscape enhancement opportunities.
5. Irrigation Management: Regularly operate irrigation systems (physical controller operation and various cloud-based smart systems). The Garden Manager is responsible for irrigation programming updates onsite.
6. Garden Quality: Responsible for overall success of the landscape by managing maintenance services, plant health care, and irrigation. Occasionally perform these tasks yourself as needed.
7. Crew Interaction: Meet crews on site on a regular basis to ensure high-quality work, along with strengthening camaraderie and mutual respect.

Desired Qualities:

• Experienced at balancing and organizing many different priorities.
• Previous experience with high-end clientele.
• Detail oriented and able to trust and follow the process.
• A Team Player.
• Background in horticulture, garden/estate management, landscape architecture, and or other applicable green industry experience.