Landscape Client Representative

Mariani Premier Group; Mundelein (IL); On-site; USD 68,000 - 83,000; Full time

Benefits offered by this job

401(k) match

Medical insurance

Dental insurance

Vision insurance

FSA/HSA

PerkSpot

Long-Term Disability

Paid time Off

Tuition reimbursement

Job summary

Woodlawns Landscape Company in Chicago seeks a Landscape Client Representative to manage commercial client portfolios, communicate expectations, visits properties, and coordinate with Operations. You will prepare estimates and proposals, lead annual renewals, and help resolve client questions while building lasting relationships.

Travel across the city is required, and a valid driver's license is essential.

Qualifications

• Experience in client relationship management, sales, hospitality or high-touch service.
• Strong written and verbal communication skills with excellent organization.
• Ability to manage multiple clients, proposals and deadlines; travel regularly.

Responsibilities

• Serve as the primary contact for a portfolio of commercial landscape clients.
• Prepare accurate estimates, proposals, and contract documents.
• Lead annual contract renewals and coordinate with Operations and accounts.
• Visit properties regularly to identify improvement opportunities and ensure satisfaction.

Skills

Client relationships

Sales

Hospitality

Property management

Facilities services

Construction

Communication

Organization

Travel ready

Time management

Tools

Aspire CRM

Estimating software

Job description

## Landscape Client RepresentativeApplylocations: IL, Mundeleintime type: Full timeposted on: Posted Todayjob requisition id: R2259## **Work With The Best**We are building the premier outdoor living company in the country by creating a “family of family companies” across the nation. Now you can build your landscaping career with the best, working in one of our many company locations nationwide. Learn from the top experts in the field and work on some of the country’s largest and most complex landscape projects. Take advantage of opportunities to share and exchange best practices across our network. The opportunities are endless.Woodlawns Landscape Company is seeking a confident, motivated, and relationship-focused Landscape Client Representative to manage a portfolio of commercial landscape clients throughout the City of Chicago.The Client Representative serves as the primary point of contact for assigned clients and works closely with our Operations team to understand client expectations, communicate property priorities, resolve concerns, and ensure our teams are set up to deliver high-quality work.The primary focus of this position is building strong client relationships that lead to client retention, contract renewals, and enhancement sales.This is a strong opportunity for someone who enjoys developing relationships, solving problems, evaluating properties, preparing proposals, and recommending solutions that improve the client’s landscape.**What You Will Do*** Serve as the primary point of contact for a portfolio of commercial landscape clients.* Build trusted, long-term client relationships through proactive communication, property visits, and consistent follow-through.* Understand each client’s expectations, priorities, property standards, and upcoming needs.* Partner with Operations Management to communicate client expectations and set field teams up for success.* Address client questions and concerns promptly and coordinate with Operations through resolution.* Follow up with clients to confirm concerns have been addressed satisfactorily.* Conduct regular property visits and identify landscape improvement opportunities.* Prepare accurate estimates, proposals, and contract documents.* Present recommendations to clients and follow up consistently on open proposals.* Lead the annual contract-renewal process for assigned clients.* Maintain accurate client notes, opportunities, proposals, and follow-up activity in Aspire.* Assist the Accounts Receivable team when client involvement is needed to resolve outstanding balances.* Occasionally respond to time-sensitive client or property needs outside normal business hours, including limited weekend or snow-event support.**What Success Looks Like*** Strong, trusted client relationships* Client retention and contract renewals* Positive client satisfaction and NPS results* Consistent enhancement sales* Professional and timely issue resolution* Accurate estimates, proposals, and account information* Clear communication and a strong partnership with Operations**What We Are Looking For*** Experience in client relationship management, sales, hospitality, property management, facilities services, construction, or another high-touch service environment* Strong written and verbal communication skills* Excellent organization and consistent follow-through* Ability to manage multiple clients, proposals, priorities, and deadlines* Confidence discussing pricing, contracts, budgets, and service expectations* Ability to identify client needs and recommend appropriate solutions* Strong problem-solving skills and professional judgment* Ability to prepare accurate estimates and professional proposals* Ability to work independently while collaborating closely with Operations and administrative teams* Comfort learning CRM and estimating software* Aspire experience is a plus* Previous landscaping or horticultural experience is helpful but not required* Valid driver’s license and reliable personal transportation* Willingness to travel regularly throughout the City of Chicago**Why Woodlawns:** Woodlawns is known for the quality of our seasonal color, the quality of our operations teams and the work they deliver. Our Client Representatives are supported by experienced Operations leaders and crews that take pride in maintaining and improving our clients’ properties.This allows the Client Representative to focus on understanding the client, communicating expectations clearly, developing thoughtful recommendations, and building lasting relationships.Successful Client Representatives may have opportunities to advance into Senior Client Representative, sales leadership, client service leadership, or branch leadership roles.**The Perks*** 401(k) plan with company match* Medical insurance* Dental insurance* Vision insurance* FSA/HSA* PerkSpot* Long-Term Disability and Life Insurance* Paid time Off* Tuition Reimbursement (after one year of service)**Pay Transparency**Mariani Enterprises LLC is committed to pay transparency and equity among all employees and provides employees with an environment where pay transparency and dialogue on compensation are allowed. Mariani Enterprises LLC complies with Equal Employment Opportunity laws as well as federal, state, and local laws on compensation, pay transparency, and pay equity.Position Range:$67, 700 - $83,300This position is also eligible for commission and performance-based bonus opportunities.Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.