Landscape Account Manager

Gabriel Group; Muncie (IN); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Health insurance (Medical, Dental, and

Vision

401(k) with company match

PTO

Company vehicle

Education reimbursement

Annual bonus program

Job summary

Wasson Nursery is seeking an experienced Landscape Account Manager to provide year-round management of a high-value client portfolio, including maintenance, enhancements, and client relations.

You will be the primary contact for assigned accounts, overseeing performance, driving growth, and ensuring exceptional service in both office and field settings across our Muncie and Fishers locations.

Qualifications

• 5–8+ years in account management or related field.
• Proven ability to manage multiple accounts and priorities.
• Strong knowledge of landscape maintenance and customer service standards.

Responsibilities

• Manage high-value accounts from contract through completion.
• Develop proposals, recommendations, and solutions for clients.
• Oversee account performance, budgeting, and profitability.
• Visit customer properties and job sites to monitor quality and communication.
• Drive growth through renewals, upselling, and new services.

Skills

Account management

Sales

Customer service

Time management

Communication

Tools

FSM

Microsoft Office

Job description

• Employee Type Full Time Exempt

Contact information

• Name Jacob
• Email [e-mail]

Description

At Wasson, we've been building better backyards since 1977. We specialize in landscape design-build, maintenance, and retail garden centers, serving customers through our Fishers, Muncie, and Union City locations. Our mission: our family creates beautiful outdoor spaces for your family to fall in love with.

About the Role

The Landscape Account Manager provides year-round management of a high-value client portfolio, including landscape maintenance, enhancement projects, and customer relations. This role is the primary point of contact for assigned customers, overseeing account performance, driving business growth, and ensuring exceptional service.

Key Responsibilities

Client Relationship Management

• Build and maintain strong, long-lasting client relationships as the primary contact for assigned accounts
• Develop proposals, recommendations, and solutions tailored to customer needs and property goals
• Conduct regular property visits to ensure quality standards, satisfaction, and proactive communication

Account & Project Management

• Manage high-value landscape maintenance accounts from contract through completion
• Oversee account performance, contract execution, budgeting, and profitability
• Support forecasting, budgeting, planning, and operational initiatives for the department

Business Development

• Drive account growth through renewals, enhancements, upselling, and new business
• Generate and cultivate relationships with prospective clients
• Identify opportunities to expand services and improve long-term partnerships

Field Responsibilities

• Regularly visit customer properties and job sites
• Monitor landscape quality, enhancement progress, and maintenance performance
• Represent the company professionally during customer and site interactions

Compensation and Benefits

• Base salary plus commission on sales, paid weekly/at invoice
• Health insurance (Medical, Dental, and Vision)
• 401(k) with company match up to 4% after 1 year, fully vested immediately
• PTO
• Company vehicle provided
• Education reimbursement and networking support available
• Participation in annual company bonus program

Requirements

• 5–8+ years of account management, sales, landscape management, or related experience required
• Proven ability to manage multiple accounts, projects, and priorities simultaneously
• Strong understanding of landscape maintenance, enhancement services, horticulture, and customer service standards
• Experience growing accounts through upselling, renewals, and service expansion
• Comfortable in both office and field environments
• Strong organizational skills and time management
• Proficiency with FSM (Field Service Management) platforms, mobile apps, and Microsoft Office
• Valid driver's license with acceptable driving record required

Summary

Why Wasson

Since 1977, Wasson has grown by staying true to three things: pride, focus, and family. You'll join a collaborative team that values doing what we say we're going to do for our clients and for each other. If you're an experienced account management professional who thrives on building lasting client relationships, growing accounts, and leading by example in the field, we'd love to hear from you.