Landscape Account Manager

Robertson’s Landscape & Irrigation; Florida; On-site; USD 42,000 - 64,000; Full time

Job summary

Robertson’s Landscape & Irrigation in Central Florida seeks a Landscape Maintenance Account Manager to oversee commercial accounts, ensure contract compliance, and coordinate with field crews to deliver quality service. You will build strong client relationships, conduct site visits, identify service improvements, and contribute to retention and growth through thoughtful enhancement proposals.

This role emphasizes proactive communication, meticulous property maintenance, and collaborative

Qualifications

• 1–3 years of experience in commercial landscape maintenance.
• Experience managing client relationships or service accounts.
• Knowledge of turf care, plant health, and landscape maintenance practices.
• Strong communication and organizational skills.
• Valid driver’s license with a clean driving record.
• Property inspection and quality control.
• Problem-solving and service recovery.
• Landscape maintenance knowledge.
• Time management and organization.

Responsibilities

• Serve as the primary contact for assigned landscape maintenance clients and conduct regular site visits to ensure service quality.
• Perform routine property inspections to ensure crews meet company standards and contract scope.
• Coordinate with maintenance supervisors and crew leaders to ensure efficient service delivery.
• Review scopes of work, identify additional service opportunities, and assist with contract renewals and client retention.
• Identify opportunities for landscape enhancements and prepare proposals in coordination with estimating and operations.
• Maintain records of site visits, client communications, and service issues, and provide updates to operations leadership.

Skills

Landscape maintenance experience

Client relationships

Communication

Organization

Driver's license

Turf care knowledge

Property inspections

Problem-solving

Landscape maintenance knowledge

Job description

To love God, Love our Employees, and Love our Clients

Core Values

Self-Starter | Quick to Act on Hard Things | Humbly Confident | Quality Craftsmanship | A Servant’s Heart

About Robertson's

Robertson's has been delivering expert landscaping and irrigation services across Central Florida for over 20 years. We serve commercial, retail, healthcare, hospitality, religious, and residential properties throughout Central Florida. Our offerings include landscape design and installation, hardscaping, irrigation systems, sod, mulch, and stone installation - all executed with precision, reliability, and a focus on long-term property care.

Guided by our mission to love God, our employees, and our clients, we approach every project with integrity, stewardship, and a commitment to excellence. At Robertson's, we don’t just maintain landscapes - we build lasting partnerships through consistent service, clear communication, and a shared vision for growth.

Position Summary

The Landscape Maintenance Account Manager is responsible for managing and maintaining assigned commercial landscape maintenance accounts. This role serves as the primary point of contact for clients, ensuring properties are maintained to company standards, contractual obligations are fulfilled, and opportunities for service improvements or enhancements are identified.The Account Manager works closely with field crews, operations leadership, and clients to deliver high-quality landscape maintenance services while maintaining strong relationships and driving client retention.

Key ResponsibilitiesClient Relationship Management

• Serve as the primary contact for assigned landscape maintenance clients.
• Conduct regular site visits to ensure service quality and property standards are met.
• Respond promptly to client requests, concerns, and service needs.
• Lead property walk-throughs with clients and property managers.
• Maintain strong relationships with HOAs, property managers, and commercial clients.

Quality Control & Property Inspections

• Perform routine property inspections to ensure crews are meeting company standards.
• Identify and correct quality issues related to mowing, edging, pruning, irrigation, and site cleanliness.
• Ensure properties are maintained according to the contract scope of work.
• Document issues and follow up to ensure resolution.

Crew Coordination

• Work closely with maintenance supervisors and crew leaders to ensure efficient service delivery.
• Communicate property-specific needs, priorities, and service adjustments to field teams.
• Assist operations with scheduling adjustments when necessary.
• Ensure crews have the information needed to properly service each property.

Contract Management

• Ensure all services are delivered according to maintenance contracts.
• Review scopes of work and identify additional service opportunities.
• Assist with contract renewals and client retention.
• Maintain accurate property records and service notes.

Enhancement Sales

• Identify opportunities for landscape improvements such as mulch replacement, plant replacements, irrigation repairs, seasonal color, and landscape upgrades.
• Prepare enhancement proposals and coordinate with estimating and operations.
• Support company growth through enhancement sales.

Reporting & Documentation

• Maintain records of site visits, client communications, and service issues.
• Track enhancement opportunities and proposal status.
• Provide updates to operations leadership regarding account performance.

Qualifications

• 1-3 years of experience in commercial landscape maintenance.
• Experience managing client relationships or service accounts.
• Knowledge of turf care, plant health, and landscape maintenance practices.
• Strong communication and organizational skills.
• Ability to identify landscape issues and recommend solutions.
• Valid driver’s license with a clean driving record.
• Property inspection and quality control
• Problem-solving and service recovery
• Landscape maintenance knowledge
• Time management and organizationProfessional communication

Physical Requirements

• Ability to walk properties and inspect landscape conditions.
• Ability to work outdoors in varying weather conditions.
• Occasional lifting of up to 25 pounds.