Lanai Air Courtesy Shuttle Driver (Honolulu)

Pulama Lanai; Honolulu (HI); On-site; USD 26,651 - 37,958; Full time

Job summary

A hospitality company in Hawaii seeks a Courtesy Shuttle Driver to transport guests safely between the airport and private hangar. This role demands high-quality customer service and attention to detail. Responsibilities include assisting passengers, inspecting vehicles for safety, and maintaining thorough communication with the operations team. Candidates should possess a high school diploma and ideally have prior luxury chauffeur or hospitality experience. The position requires a valid Hawaii driver's license and offers competitive hourly compensation.

Qualifications

• Previous experience in the hospitality industry.
• Luxury chauffeur experience highly desirable.
• Valid Hawaii driver's license and clean driver abstract.

Responsibilities

• Safely transport guests between the airport and the hangar.
• Assist passengers with boarding and luggage.
• Inspect vehicles daily for safety and cleanliness.

Skills

Customer service orientation

Attention to detail

Problem-solving skills

Teamwork capability

Fluency in English

Education

High-school diploma or equivalent

Tools

Outlook

Word

Excel

Internet

Job description

Job Description

The Courtesy Shuttle Driver safely transports guests between Daniel K Inouye International Airport and the Lāna‘i Air private hangar, providing a seamless high-quality transfer and excellent customer service. Vehicles may vary in size up to 13-passenger seat Sprinters. The driver communicates with the System Operation and Reservation Coordinator to ensure smooth pick-up and drop-off and delivers authentic Hawaiian hospitality.

Compensation

$23.45 per hour (non‑exempt)

Reporting Relationship

Reports to: Ramp Operations Manager
Coordinates with: Lāna‘i Air Team – System Operation & Reservation Coordinators and Honolulu Guest Service Screening Agents

Quality Standards

• Conduct business in an ethical and legal manner.
• Build a supportive, creative, enthusiastic, and cooperative work environment.
• Maintain strong communication with supervisors, peers, and employees.
• Pursue excellence in workplace and as a company representative.
• Comply with all company policies and standards.
• Align business practices with the Mission, Vision, and Values of Pūlama Lāna‘i.

Responsibilities

• Operate vehicles safely in accordance with traffic laws and regulations.
• Assist passengers in boarding and disembarking, opening and closing doors.
• Load and unload luggage, handling fragile or delicate items.
• Regulate air conditioning, lights, and ventilation for passenger comfort.
• Report delays, accidents, or incidents to the Operations Team via mobile phone.
• Inspect vehicles daily, pre‑trip and post‑trip for safety and cleanliness.
• Perform pre‑shift checklist: vehicle brakes, tires, windshields, wipers, lights, oil, fuel, water supply.
• Maintain vehicle cleanliness; smoking not permitted in or around vehicles.
• Report mechanical problems to the operations team with appropriate documentation.
• Record readings and information as required by policy.
• Fill out accident reports when necessary.
• Communicate effectively with Operations in Honolulu to coordinate guest arrival, departure, and transfer details.
• Perform other duties as assigned.

Qualifications

• High‑school diploma or equivalent.
• Previous experience in the hospitality industry.
• Luxury chauffeur experience highly desirable.
• Proficiency with Outlook, Word, Excel, Internet, SMS and related software a plus.
• Fluency in English, both verbal and written; bilingual preferred.
• Highest level of professionalism and customer‑service orientation.
• Detail‑oriented, good judgment, commonsense approach.
• Positive attitude; ability to work under changing conditions.
• Team‑work capability and cross‑department collaboration.
• Accountability and responsibility for tasks.
• Adaptability to shifting priorities due to flight schedules.
• Problem‑solving skills and resource identification for irregular operations.

Required Work Cards / Certifications

• Valid Hawaii driver’s license and clean driver abstract.
• Pass Department of Transportation (DOT) physical examination.
• Obtain AOA badge and ramp license from the State of Hawaii Department of Transportation.

Physical Requirements

Regular tasks include sitting, talking, hearing, standing, walking, using hands, reaching, climbing, balancing, stooping, kneeling, crouching, and crawling. The employee must regularly lift and/or move up to 25 pounds and occasionally up to 75 pounds. Specific vision requirements include close, distant, and color vision. Occasional operation of tools or controls is required.

The above information on this description has been designed to indicate the general nature and level of work performed by an employee in this classification. It is not to be interpreted as a comprehensive inventory, of all duties, responsibilities and qualifications of employees assigned to this job. Management has the right to add to, revise, or delete information in this description. Reasonable accommodations will be made to enable qualified individuals with disabilities to perform the essential functions of this position.