Lakeside Spa & Fitness Center Manager

Loews Hotels & Co; Tucson (AZ); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Competitive health & wellness benefits

401(k) with company match

Paid Sick Days, Vacation, and Holidays

Tuition Reimbursement

Pet Insurance

Team Member Hotel Rates

Job summary

Loews Hotels & Co is seeking a Lakeside Spa & Fitness Center Manager in Tucson, AZ. This full-time position involves overseeing the spa operations, ensuring exceptional guest satisfaction, and managing staff. The ideal candidate will have strong leadership skills, thorough knowledge of spa operations, and proficiency in Microsoft Office. Benefits include competitive health plans and opportunities for career growth. Join us and be part of an inclusive culture focused on growth and sustainability.

Qualifications

• Able to promote and maintain a professional working environment.
• Ability to converse professionally with upset guests.
• Ability to work a flexible schedule, including nights and weekends.

Responsibilities

• Oversee all areas of spa productivity and guest satisfaction.
• Ensure staff maintains required licenses and certifications.
• Assist team members in handling guest situations.

Skills

Excellent written and verbal communication skills

Effective leadership, organizational and management skills

Proficient in Microsoft Office (Word, Excel, PowerPoint)

Ability to work in a fast-paced environment

Ability to multi-task

Education

Thorough knowledge of hotel spa operations

General knowledge of all hotel departments

Tools

ProSalon

Job description

Lakeside Spa & Fitness Center Manager page is loaded## Lakeside Spa & Fitness Center Managerlocations: AZ - Tucson - Loews Ventana Canyontime type: Full timeposted on: Posted Todayjob requisition id: R0084464Relax and recharge at Loews Ventana Canyon Resort, a top choice among Arizona luxury resorts. Whether you explore the best of Tucson or enjoy the stunning Catalina Mountain range, you can consider us your desert oasis. Welcome to a Sonoran Escape for the Senses.**Who We Are**: Founded in 1960, Loews Hotels & Co operates iconic hotels and resorts across the U.S. Together, our diverse and welcoming teams craft exceptional experiences in iconic destinations.**Growth and belonging start here**; you’ll be valued for who you are and the goals you have. Whether your next career chapter involves making memories for guests or supporting our properties in our Corporate Office, every role—from Guest Services to Finance, Culinary to IT—offers opportunities to grow and make a meaningful impact.Creating a Team Member experience where you belong no matter what age, race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status that makes you, you is a daily focus for us.**What We Offer**:* Competitive health & wellness benefits, 401(k) & company match* Paid Sick Days, Vacation, and Holidays, Paid Bereavement, Paid Pet Bereavement* Training & Development opportunities, career growth* Tuition Reimbursement* Pet Insurance* Team Member Hotel Rates, other discounts, perks and moreProvides a Four Diamond and more service and spa operation. Directs and coordinates the development and accomplishment of spa productivity, guest satisfaction, membership sales and activity, team member satisfaction and financial goals.**Essential Functions and Responsibilities*** Oversee the budget, sales, expenses, staffing, marketing as relates to all areas of responsibility* Responsible for cash flow, revenues and expenses as relates to the spa and fitness center and spa membership activities* Responsible for hiring, scheduling, termination and disciplinary actions as relates to team member* Responsible for team member training, development and evaluation to ensure the highest of professional and work ethics in the Ocean Spa and Fitness Center* Ensure all staff maintains required licenses and certifications as required by law* Develop and maintain contact with outside vendors, community leaders, local organizations and incoming groups and individual guest in order to maintain and promote the Ocean Spa and Fitness Center* Ensure all membership sales are handled in a professional manner, observing all local, state and federal regulations* Assist team members in dealing with demanding guest situations when necessary to ensure guest satisfaction and follow up while maintaining the integrity of the spa and fitness center* Attend all training sessions and meetings as required**Supportive Functions and Responsibilities*** Perform special projects or other responsibilities as assigned.* Promotes and applies team work skills at all times.* Exceeding guest expectations with exceptional levels of service* Is polite, friendly, and helpful to all guests, management, and fellow team members* Execute emergency procedures in accordance with hotel and Loews Standards* Complies with required safety regulations and procedures* Complies with Hotel standards, policies and rules* Recycles and conserves energy whenever possible* Remains current with hotel information and changes* Complies with hotel uniform and grooming standards* Participate in task forces and committees as requested**Qualifications**Required:* Able to promote and maintain a professional working environment at all times* Able to attend in conformance with all Loews Standards* Thorough knowledge of hotel spa operations* General knowledge of all hotel departments* Excellent written and verbal communication skills* Effective leadership, organizational and management skills* Ablity to excel in a fast pace environment* Ability to multi task* Proficient in Microsoft Office, to include Word, Excel and PowerPoint* Ability to comprehend and follow instructions, to make decisions without supervision and to prioritize tasks in order to meet appropriate deadlines* Ability to converse professionally with upset guests, supervisors and team members during tense situations* Ability to work a flexible schedule to include nights, weekends and holidaysPreferred:* Knowledge of ProSalonHeadquartered in New York City, Loews Hotels & Co is rooted in deep heritage in the hotel industry and excellence in service. As one of the only independently owned family hotel companies, we know that hospitality comes from the heart.Loews Hotels & Co owns and operates hotels and resorts across the U.S. and Canada. Located in major city centers and resort destinations, including multiple hotels in partnership with Universal Orlando Resort, Loews Hotels & Co features properties grounded in family heritage and dedicated to delivering unscripted guest moments, all with a locally handcrafted approach. We pride ourselves on the individuality and uniqueness of our offering.Joining Loews Hotels & Co means not just gaining a job, it means becoming a part of a family. A family where Team Member growth and empowerment are part of our DNA and have been for decades. We offer progressive benefits including paid parental leave, 401K matching and travel benefits, and opportunities for ongoing learning and development. But beyond that, as a member of the Loews Hotels family, you are part of a culture of diversity and inclusion, one that works hard to protect our environment with eco-friendly and sustainability programs, and one that is always a good neighbor to their communities, supporting them in ways large and small. We welcome you to join us.Loews Hotels & Co is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances.