Lake Of The Ozarks HVAC Service Technician

Quality Plumbing, Inc.; Sunrise Beach (MO); On-site; USD 40,000 - 70,000; Full time

Job summary

Join a family-owned and operated business dedicated to providing exceptional plumbing and HVAC services. As a Residential Plumbing & HVAC Technician, you will play a vital role in ensuring the functionality and reliability of plumbing systems in residential settings. Your expertise will help maintain high safety and quality standards while fostering long-term relationships with clients through outstanding customer service. This is an exciting opportunity to be part of a team that values professionalism and integrity, where your skills will make a significant impact in the community.

Qualifications

• Strong knowledge of plumbing and mechanical systems.
• Excellent problem-solving and customer service skills.

Responsibilities

• Install, maintain, and repair plumbing and mechanical systems.
• Provide outstanding customer service and clear communication.

Skills

Problem-solving skills

Customer service skills

Knowledge of plumbing systems

Attention to detail

Education

High school diploma or equivalent

Experience as a plumber or HVAC technician

Tools

Hand tools

Power tools

Job description

Job Title: Residential Plumbing & HVAC Technician

Reports To: Team Lead

Department: Residential Plumbing

Summary: Quality Plumbing is a family owned and operated business based out of North Kansas City. It is our goal to be the most trusted and reliable plumbing and mechanical company in the Kansas City area. We take great pride in providing great customer service and years of expertise in residential and commercial plumbing services. Quality Plumbing employs professionals who embody our core values of professionalism, integrity, and empathy. The ideal candidate will demonstrate consistency in their work, foster a sense of family within the team, and show unwavering commitment to our clients and colleagues.

We are looking for a professional candidate to join our team. The candidate will have experience in installing, repairing, and maintaining plumbing or mechanical systems in residential settings. You will be responsible for ensuring that all plumbing or mechanical systems are functioning properly and meet all safety and building codes.

Essential Duties and Responsibilities:

1. Execute the installation, maintenance, and repair of plumbing or mechanical units, pipes, and appliances, ensuring adherence to industry standards.
2. Maintain clear and open communication with customers, explaining plumbing or mechanical issues, proposed solutions, and the steps involved in any work.
3. Provide outstanding customer service by being responsive, courteous, and attentive to client needs and concerns, fostering long-term relationships.
4. Respond promptly to emergency plumbing/mechanical calls, assessing situations efficiently and implementing effective solutions to minimize damage.
5. Approach each customer situation with empathy, actively listening to their concerns and providing reassurance during stressful plumbing emergencies.
6. Prepare accurate and detailed estimates for plumbing or mechanical services and materials, ensuring transparency and clarity in pricing for customers.
7. Analyze plumbing or mechanical issues to devise quick and effective solutions, demonstrating flexibility and ingenuity in resolving complex problems.
8. Work together with other tradespeople to facilitate seamless plumbing or mechanical installations and repairs on construction and renovation projects.
9. Stay updated on plumbing or mechanical codes and regulations, ensuring all work is compliant to maintain safety and quality standards.
10. Maintain detailed records of work performed, materials used, and customer interactions to streamline operations and support future service requests.

Qualifications:

1. Strong knowledge of plumbing systems, mechanical systems, materials, and equipment.
2. Excellent problem-solving skills and attention to detail.
3. Good physical condition and strength to handle heavy equipment and work in various environments.
4. Strong communication and customer service skills.

Education/Experience:

1. High school diploma or equivalent.
2. Proven experience as a plumber or HVAC technician.

Physical Demands:

1. Ability to lift and carry heavy materials and equipment (up to 50 lbs) regularly.
2. Capability to work in confined spaces and at various heights.
3. Proficiency in using hand and power tools.
4. Stamina to perform physically demanding tasks, including standing, bending, and kneeling for extended periods.
5. Dexterity and coordination to perform precise tasks in tight spaces.
6. Ability to work in various weather conditions and environments, including outdoor and indoor settings.