LAC Retail Operations Manager

Goodwill Southern California; Los Angeles (CA); On-site; USD 50,000 - 70,000; Full time

Job summary

A leading non-profit organization in Southern California is seeking a Retail Operations Manager. This role involves overseeing store operations, ensuring customer satisfaction, and managing staff. The ideal candidate will have supervisory experience, strong communication skills, and a commitment to Goodwill’s mission.

Qualifications

• 1-3 years of supervisory experience in a customer-focused management role.
• Proficient in computers and electronic platforms.

Responsibilities

• Oversee efficient operation of Retail Store, ensuring sales and customer service goals.
• Train and coach staff on procedures and safety policies.

Skills

Communication

Training

Customer Service

Multitasking

Bilingual in Spanish

Education

High school diploma or GED

College degree

Tools

Microsoft Outlook

Job description

Goodwill is one of the leading non-profit brands in the world and one of the largest non-profits in Southern California. We are a rapidly evolving organization with a strong focus on our Mission, our people, and our future. It’s always a GOOD day in SoCal!

Position: Retail Operations Manager

The Retail Operations Manager oversees the efficient operation of a Retail Store, Boutique, or Attended Donation Center (ADC), ensuring the achievement of goals related to sales, production, customer service, payroll, safety, and expense control. The manager collaborates closely with the Site Manager to meet standards and objectives.

Essential Duties & Responsibilities

1. Perform manager on duty activities, including opening and closing the store, managing cash register operations, and training Ambassadors to meet goals while adhering to SOPs.
2. Provide excellent customer service, engage with Ambassadors, customers, and donors, and promote Goodwill’s Mission and RISE Values (Respect, Integrity, Service, and Excellence).
3. Maintain a safe work environment by following all safety policies and procedures.
4. Train and coach Ambassadors on de-escalation and loss prevention procedures.
5. Communicate concerns to the District Manager when necessary.
6. Supervise staff by training, scheduling, evaluating performance, and addressing issues.
7. Monitor store areas, equipment, and safety standards.
8. Train and evaluate Ambassadors in processing donations, ecommerce items, and backroom procedures.
9. Work flexible shifts, including nights, weekends, holidays, and possibly at nearby locations.

Education & Experience

1. 1-3 years of supervisory experience in a customer-focused management role.
2. High school diploma or GED required; college degree helpful.
3. Proficient in computers, Microsoft Outlook, and electronic platforms.
4. Strong communication, training, and people skills.
5. Ability to handle confidential information and multitask effectively.
6. Bilingual in Spanish is helpful.
7. Punctuality and dependability are required.
8. Must pass background and drug screening.

Goodwill Industries in Southern California is an equal opportunity employer and encourages applicants from all backgrounds, including those with barriers to employment and persons with disabilities. For more information about your EEO rights, please visit [Link].