LAC Retail Operations Manager

Goodwill Southern California; California, Los Angeles (MO, CA); On-site; USD 50,000 - 65,000; Full time

Job summary

A leading non-profit organization in Southern California is seeking a Retail Operations Manager. This role involves overseeing store operations, managing staff, ensuring customer satisfaction, and maintaining safety standards. The ideal candidate will have supervisory experience and strong communication skills, contributing to Goodwill's mission of service and excellence.

Qualifications

• 1-3 years supervisory experience in a customer-focused management role.
• Proficient in computer use, including Microsoft Outlook.

Responsibilities

• Oversees the efficient operation of a Retail Store or Donation Center.
• Coaches and trains staff on de-escalation and loss prevention procedures.
• Monitors store areas including salesfloor and safety standards.

Skills

Communication

Training

Multitasking

Education

High school diploma or GED

College degree

Tools

Microsoft Outlook

Job description

Goodwill is one of the leading non-profit brands in the world and one of the largest non-profits in Southern California. We are a rapidly evolving organization with a strong focus on our Mission, our people, and our future. It’s always a GOOD day in SoCal!

Position: Retail Operations Manager

The Retail Operations Manager oversees the efficient operation of a Retail Store, Boutique, or Attended Donation Center (ADC), responsible for operational functions. The manager leads the team to meet goals related to sales, production, customer service, payroll, safety, and expenses, collaborating closely with the Site Manager to achieve standards and objectives.

1. Perform manager on duty activities as assigned, including opening and closing, managing cash register operations, and training Ambassadors to meet goals while following SOPs.
2. Provide excellent service, engaging with Ambassadors, customers, and donors in a friendly manner. Model and communicate Goodwill’s Mission and RISE Values (Respect, Integrity, Service, Excellence).
3. Ensure a safe work environment by maintaining cleanliness and following safety policies and procedures.
4. Coach and train Ambassadors on de-escalation and loss prevention procedures.
5. Identify and communicate concerns to the District Manager when necessary.
6. Supervise staff including training, scheduling, performance feedback, and addressing issues.
7. Monitor store areas including salesfloor, backroom, and safety standards.
8. Train and evaluate Ambassadors in processing donations, ecommerce items, and managing backroom procedures.
9. Work flexible shifts, including nights, weekends, holidays, and possibly at nearby locations.

Qualifications & Experience

• 1-3 years supervisory experience in a customer-focused management role.
• High school diploma or GED required; college degree preferred.
• Proficient in computer use, including Microsoft Outlook and electronic survey platforms.
• Strong communication, training, and people skills.
• Ability to handle confidential information and multitask effectively.
• Punctuality and dependability are essential.
• Must be free from alcohol and drug abuse.
• Understanding of Goodwill’s philosophy and participation in its mission.
• Successful completion of background and drug screening.

Goodwill is an equal opportunity employer that values diversity and inclusion. We encourage persons with barriers to employment and persons with disabilities to apply. For more information on your EEO rights, visit EEOC Poster.