Labs Technical Program Manager: From Research to Production

SupportFinity™; San Francisco (CA); On-site; USD 158,000 - 215,000; Full time

Job summary

SupportFinity™ is looking for a Lead Technical Program Manager to bridge the gap between research and production-ready engineering. You will manage AI/ML initiatives and ensure deliverables are production-ready.

This role requires 5+ years of experience in a high-tech environment and hands-on proficiency with tools like Jira and Confluence. The position offers a competitive salary range of $158,000—$215,000 USD along with additional benefits.

Qualifications

• 5+ years of experience as a Technical Program Manager or similar role.
• Proven track record working with highly technical teams.
• Hands-on proficiency with Jira, Confluence, and modern tools.
• Strong understanding of software development lifecycles.
• Education: Bachelor's degree in a technical field.

Responsibilities

• Own the lifecycle of Labs initiatives including AI/ML detection models.
• Serve as the central hub between Labs and Engineering teams.
• Define comprehensive plans and proactively identify risks.
• Work closely with researchers to align on integration points.
• Establish lightweight program management practices.
• Provide clear status reporting to Labs leadership.

Skills

Navigating Ambiguity

Technical Discernment

Low-Ego Collaboration

Strategic Communication

Education

Bachelor's degree in a technical field

Tools

Jira

Confluence

Modern program management tools

Job description

SupportFinity™ is looking for a Lead Technical Program Manager to bridge the gap between research and production-ready engineering. You will manage AI/ML initiatives and ensure deliverables are production-ready.

This role requires 5+ years of experience in a high-tech environment and hands-on proficiency with tools like Jira and Confluence. The position offers a competitive salary range of $158,000—$215,000 USD along with additional benefits.