Laboratory Technician

Catalyx; Spring House (PA); On-site; USD 52,000 - 76,000; Full time

Job summary

Catalyx is a machine vision and automation company seeking a Lab Technician to support day-to-day lab operations, troubleshoot automated systems, and improve workflows. The role emphasizes laboratory environments and technical support, not manufacturing.

Responsibilities include supporting automation systems, troubleshooting instruments, configuring and maintaining setups, and collaborating with scientists, engineers, IT, and other teams.

Qualifications

• 2+ years of technical support or laboratory technology experience.
• Hands-on experience supporting laboratory automation or automated laboratory equipment.
• Strong troubleshooting and problem-solving skills.
• Familiarity with laboratory instruments, systems, and software.
• Experience with system integration, scripting, or automation technologies is highly desirable.
• Ability to work directly in a laboratory environment and support end users.
• Strong communication and documentation skills.
• Comfortable working in an L2 support capacity with limited supervision.

Responsibilities

• Provide technical support for laboratory automation systems, equipment, and workflows.
• Troubleshoot and resolve issues involving automated lab instruments and integrated systems.
• Support automation setup, configuration, testing, and maintenance.
• Assist with system integrations and connectivity between laboratory instruments and software.
• Identify opportunities to improve lab workflows through automation and technology.
• Document troubleshooting activities, configurations, procedures, and resolutions.
• Collaborate with laboratory scientists, engineers, IT, and other technical teams.
• Escalate complex issues when necessary and support root-cause analysis.

Skills

Lab automation

Troubleshooting

System integration

Scripting

Documentation

Communication

L2 support

End-user support

Tools

Laboratory instruments

Job description

Catalyx is a machine vision and automation company that integrates technology and people to help global manufacturers and logistics companies achieve next-generation levels of quality and throughput. For over thirty years, the minds behind Catalyx have been at work maximizing operational processes across highly regulated industries by inventing new technology applications and supporting companies with technical experts. With 9 global offices, over 550 team members, and 3,000 projects under our belt (and counting), we have the capabilities and reach to solve unique process problems at scale – and the vision to keep doing what’s never been done before. For more information visit www.catalyx.ai.

Catalyx is seeking a Lab Technician with strong laboratory automation experience to support day-to-day lab operations, troubleshoot automated systems, and help maintain and improve laboratory workflows. This role is focused specifically on laboratory environments and technology, rather than manufacturing operations.

Responsibilities

• Provide technical support for laboratory automation systems, equipment, and workflows.
• Troubleshoot and resolve issues involving automated lab instruments and integrated systems.
• Support automation setup, configuration, testing, and maintenance.
• Assist with system integrations and connectivity between laboratory instruments and software.
• Identify opportunities to improve lab workflows through automation and technology.
• Document troubleshooting activities, configurations, procedures, and resolutions.
• Collaborate with laboratory scientists, engineers, IT, and other technical teams.
• Escalate complex issues when necessary and support root-cause analysis.

Requirements

• 2+ years of technical support or laboratory technology experience.
• Hands-on experience supporting laboratory automation or automated laboratory equipment.
• Strong troubleshooting and problem-solving skills.
• Familiarity with laboratory instruments, systems, and software.
• Experience with system integration, scripting, or automation technologies is highly desirable.
• Ability to work directly in a laboratory environment and support end users.
• Strong communication and documentation skills.
• Comfortable working in an L2 support capacity with limited supervision.

Why Join Catalyx?

At Catalyx we understand that our people are our greatest asset. For this reason and many others, we take care of them. The team in Catalyx benefits from a Total Rewards package. This includes great personal benefits and professional growth opportunities.

Catalyx is an Equal Opportunity Employer. We are committed to creating a diverse and inclusive workplace where all individuals are valued, respected, and supported. We do not discriminate on the basis of race, colour, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, veteran status, genetic information, or any other characteristic protected by applicable law. We encourage applications from all qualified candidates, regardless of background, and strive to create a welcoming environment for everyone.

At Catalyx, we are committed to attracting the best global talent. We proudly support our international employees by offering assistance with Critical Skills Visa applications for eligible candidates.