Laboratory Support Specialist - Certified (Mon- Wed 5a-10a)Thurs(5a-230p) , Sat, Sun(5a-130p) rotating weekends & holidays)

Boston Medical Center; Boston (MA); On-site; USD 35,000 - 46,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Pharmacy benefits

403(b) matches

Paid time off

Wellbeing resources

Job summary

Boston Medical Center is seeking a Laboratory Support Specialist who provides guidance and ancillary service for clinical activities, including specimen collection, processing, and reference lab work. The role supports phlebotomy in inpatient settings with rotating shifts and weekend coverage.

The position requires phlebotomy certification or extensive experience, strong English communication, and proficiency with EPIC and LIS systems.

Qualifications

• Phlebotomy Certification or ten years of experience required.
• 3 years phlebotomy experience required as applicable.
• Excellent English communication skills and interpersonal skills.
• Demonstrates technical competency using hospital computer systems (EPIC, Sunquest LIS).
• Ability to maintain confidentiality and balance multiple priorities.

Responsibilities

• Performs venipunctures according to policies, including timed specimens and cultures.
• Identifies patients and labels specimens per policy.
• Prepares and processes specimens for analysis and testing.
• Operates LIS functions and EPIC registration tasks.
• Records temperatures and maintains equipment logs.
• Assists in training lab staff and phlebotomy students.
• Participates in quality improvement activities and problem resolution.

Skills

Venipuncture

Customer service

Communication skills

Attention to detail

Data entry

Education

High School Diploma or GED

Tools

EPIC

Sunquest LIS

Microsoft Office

Job description

POSITION SUMMARY

Provides guidance and ancillary service for clinical activities by performance of specimen procurement, related specialized procedures, specimen processing and reference lab processing. Position: Laboratory Support Specialist - Certified Department: Phlebotomy Inpatient Schedule: Full Time, (Mon- Wed 5a-10a)Thurs(5a-230p) , Sat, Sun(5a-130p) rotating weekends & holidays)

ESSENTIAL RESPONSIBILITIES / DUTIES

Performs venipunctures according to laboratory policies and procedures including the collection of timed specimens, blood cultures, pediatric and neonatal specimens. Positively identifies all patients according to laboratory policies and procedures. Verifies identification of specimens and labels specimens according to laboratory policies and procedures. Receives and prepares laboratory specimens prior to laboratory analysis and testing, including study specimens, random and 24 hour urines, and send-out specimens. Centrifuges and aliquots specimens, and follows all special handling instructions according to laboratory policies and procedures. Optimizes the routing of specimens and work benches, prioritizing stat and routine specimens. Routes and distributes specimens to appropriate lab sections within specific time frames. Assists in the pickup and delivery of specimens as needed. Prepares all workstations with essential supplies. Monitors and records daily temperatures and performs scheduled maintenance of equipment as needed. Completes all appropriate logs for documentation and troubleshooting, and communicates to supervisor. Utilizes technical training and acquires in-depth knowledge of the LIS and its functions. Performs order/entry, inquiry, crediting, and other basic LIS functions in the laboratory information system according to policies and procedures. Performs patient registration functions in EPIC registration system, including patient demographic updates, insurance validation and eligibility checks, and assigning of medical record numbers. Answers the telephone and pager according to department policy and procedure. Conforms to hospital standards of performance and conduct, including those pertaining to patient rights, so that the best possible customer service and patient care may be provided. Utilizes hospital’s behavioral standards as the basis for decision making and to support the department and the hospital’s mission and goals. Manages time appropriately and meets BMC standards for attendance and punctuality. Attends department meetings, delivers reports in a timely fashion and documents activities related to quality improvement as assigned. Assists in training new lab support technicians and phlebotomy students. Completes all laboratory and hospital safety, compliance, and competency training as assigned. Follows established hospital infection control and safety procedures. Performs special procedures as requested by supervisors, assistants, and specialists. Works with the technical and assistant supervisors to update inventories, orders, and maintain supplies as needed Assists supervisors with writing training programs, standard operating procedures, and establishing competencies. Assists in training new phlebotomists and phlebotomy students. Participates in quality improvement (QI) activities according to Laboratory policies and procedures. Offers input for performance improvement and participates in validating the effectiveness of implemented solutions. Recognizes and resolves technical and non-technical problems in the laboratory. Anticipates problems to circumvent customer dissatisfaction. Obtains help in problem-resolution as appropriate. Records information on the problem log and reports all issues to supervisory staff. Adapts to changes in the departmental needs including, but not limited to, offering assistance to other team members, adjusting assignments, and fostering teamwork. Acts as a lead role in the absence of the technical and assistant supervisors. Assists with competency assessment as needed Assists with communication of important information to staff including coordination of daily or weekly huddles Assists with scheduling as needed including coverage of late calls, sick calls, and additional weekends Performs assignments with minimum direction and is available to help others. Performs special procedures as requested by supervisors, assistants, and specialists. Must adhere to all of BMC’s RESPECT behavioral standards.

JOB REQUIREMENTS

EDUCATION: High School Diploma or GED. CERTIFICATES, LICENSES, REGISTRATIONS REQUIRED: Phlebotomy Certification or ten years of experience required. EXPERIENCE: 3 years phlebotomy experience required as applicable. KNOWLEDGE AND SKILLS: Excellent English communication skills (oral and written) and interpersonal skills are required to communicate effectively with internal and external contacts in a courteous and customer service manner. Excellent analytical and critical thinking skills; strong attention to detail, organizational ability and follow-through. Demonstrates technical competency using hospital computer systems such as Microsoft Office, patient registration systems (e.g. EPIC), and Laboratory Information Systems (e.g. Sunquest). Must be able to maintain strict confidentiality of all personal/health sensitive information Ability to effectively handle challenging situations and to balance multiple priorities.

LABBMC Compensation Range

LABBMC Compensation Range: $25.58- $33.09 This range offers an estimate based on the minimum job qualifications. However, our approach to determining base pay is comprehensive, and a broad range of factors is considered when making an offer. This includes education, experience, and licensure/certifications directly related to position requirements. In addition, BMCHS offers generous total compensation that includes, but is not limited to, benefits (medical, dental, vision, pharmacy), contract increases, Flexible Spending Accounts, 403(b) savings matches, earned time cash out, paid time off, career advancement opportunities, and resources to support employee and family wellbeing.

• benefits (medical, dental, vision, pharmacy)
• contract increases
• Flexible Spending Accounts
• 403(b) savings matches
• earned time cash out
• paid time off
• career advancement opportunities
• resources to support employee and family wellbeing

Equal Opportunity Employer/Disabled/Veterans

Working at Boston Medical Center is more than a job. It’s a chance to make a difference as part of our mission to provide exceptional and equitable care to all. As a nationally-recognized leader in health equity, nursing, initiatives to combat climate change, and many other areas, BMC is dedicated to improving the health of our community in Boston and beyond. BMC’s mission to provide exceptional care without exception extends to our employees, and we have been recognized as a top employer and best place to work. A strong sense of teamwork and support for our staff are the bedrock of BMC, as we know that we can only provide exceptional care to patients when our staff are cared for too.

BMC is an equal employment/affirmative action employer. We ensure equal employment opportunities for all, without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity and/or expression or any other non-job-related characteristic. If you need accommodation for any part of the application process because of a medical condition or disability, please send an e-mail to [e-mail] or call 617-638-8582 to let us know the nature of your request.

Boston Medical Center participates in the Electronic Employment Verification Program. As an E-Verify employer, prospective employees of BMC must complete a background check before beginning their employment at the hospital.

BMC requires all staff to be vaccinated against COVID-19 and flu, as well as receive a booster dose of the COVID-19 vaccine.