Laboratory Services Manager - Patient Experience Lead

CareDx, Inc.; Brisbane (CA); On-site; USD 110,000 - 160,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k)

Job summary

CareDx, Inc. in Brisbane, California, is seeking a Laboratory Services Manager to oversee collection, processing and shipment of patient samples for testing in our clinical laboratory.

You will ensure quality of the patient experience and sample integrity, while leading initiatives to enhance use of CareDx laboratory services across partner sites. You will collaborate with Customer Care, Sales, Medical Affairs and Marketing to drive growth and improve operations, supervising Laboratory Services

Qualifications

• Bachelor's degree in biology, clinical laboratory science or related field required.
• 5 years of experience in laboratory testing, preferably in a clinical/medical lab setting, or equivalent training.
• 2 years of experience managing technical field staff.
• At least 1 year of account management experience in diagnostics or medical devices preferred.
• Ability to travel up to 30%, including overnight and multi-day travel.
• Proven track record launching projects, distribution channels, or outreach clinics.

Responsibilities

• Manage Laboratory Services Representatives and outreach activities.
• Oversee collection, processing and shipment of patient samples for testing.
• Track and improve quality and service metrics (same-day shipping, TAT, frequency).
• Lead operational activities for new sample collection/processing and appointment coordination.
• Develop sample collection logistics and support materials for new products.
• Manage suppliers and inventories of lab materials; update training materials and guides.

Skills

Laboratory testing

Account management

Project management

Team leadership

Travel readiness

Customer outreach

Education

Bachelor's degree in biology or related field

Master's degree or MBA a plus

Job description

CareDx, Inc. in Brisbane, California, is seeking a Laboratory Services Manager to oversee collection, processing and shipment of patient samples for testing in our clinical laboratory.

You will ensure quality of the patient experience and sample integrity, while leading initiatives to enhance use of CareDx laboratory services across partner sites. You will collaborate with Customer Care, Sales, Medical Affairs and Marketing to drive growth and improve operations, supervising Laboratory Services