Laboratory Scientist/MLS/CLS/MT Client Services Rep – PRN (8 rotating hours/wk)

VCU Health; Richmond (VA); On-site; USD 50,000 - 80,000; Full time

Job summary

An established industry player is seeking a Medical Technologist Client Services Representative to provide crucial technical results and information for patient diagnosis and treatment. This role emphasizes excellent customer service and compliance with regulations, ensuring a positive experience for both internal and external clients. The ideal candidate will have a Bachelor's degree in Clinical Laboratory Science or a related field and at least one year of clinical experience. Join a dedicated team where your contributions will directly impact patient care and outcomes in a dynamic healthcare environment.

Benefits

$2,500 Sign On Bonus

Qualifications

• Certified as a Medical Technologist (MT) or Medical Laboratory Scientist (MLS).
• Minimum of one year of clinical work experience as a Medical Technologist.

Responsibilities

• Provide accurate and timely technical results for patient care.
• Serve as the technical liaison between the Department of Pathology and healthcare professionals.

Skills

Customer Service Skills

Technical Knowledge in Clinical Laboratory Science

Communication Skills

Problem Solving

Education

Bachelor’s Degree in Clinical Laboratory Science

Bachelor's Degree in Biological Science

Master's Degree in Clinical Lab Science

Job description

$2,500 Sign On Bonus for offers accepted by June 30, 2025. Terms and Conditions apply

The Medical Technologist Client Services Representative (CSR) provides accurate and timely technical results and information to requesting physicians and other healthcare professionals for use in the diagnosis and treatment of disease for patient care.

The Medical Technologist CSR consistently utilizes excellent customer service skills to both internal and external customers at all times. A positive and professional interpersonal style with a strong commitment to the team effort is mandatory. The MT CSR is the technical liaison between the Department of Pathology and the VCUHS environment. This position observes compliance and HIPAA regulations at all times with communications.

Licensure, Certification, or Registration Requirements for Hire:

Certified as a Medical Technologist (MT) or Medical Laboratory Scientist (MLS) by the American Society for Clinical Pathology (ASCP) or equivalent, or Clinical Laboratory Scientist (CLS) by the National Credentialing Agency (NCA) or equivalent ASCP Specialty or Categorical certification.

Licensure, Certification, or Registration Requirements for continued employment:

Certified MT (ASCP) or MLS (ASCP) or CLS (NCA) or equivalent, or ASCP Specialty or Categorical certification.

Certification not required but strongly encouraged if hired before January 2007.

Experience

REQUIRED:
Minimum of one (1) year of clinical work experience as a Medical Technologist.

PREFERRED: N/A

Education/training

REQUIRED:
Bachelor’s Degree in Clinical Laboratory Science (BSCLS) from an accredited program or a Bachelor's Degree in a Biological Science* in addition to graduation from an NAACLS-accredited CLS/MT certificate program, OR

Bachelor’s Degree in a Biological Science with 5 or more years of on-the-job training in a hospital healthcare environment in a specific lab discipline performing high complexity testing in blood banking, chemistry, hematology, microbiology, immunology, and clinical microscopy (categorical or generalist certification required).

*unless grandfathered under previous hiring requirements

PREFERRED:
Master's Degree in Clinical Lab Science (MSCLS) from an accredited program.

Independent action(s) required:

1. In-depth knowledge of procedures, evaluation, and reporting of results as outlined in the manual of standard operating procedures.
2. Notification of events related to patient safety or results to ordering physicians as required.
3. Customer service oriented communications.
4. Participate in teaching new employees, students, residents, etc. in areas that competency is demonstrated.
5. Must complete required number of continuing education hours/year.

Supervisory responsibilities (if applicable):

N/A

Additional position requirements:

1. Coverage as required due to PTO, CIS downtimes, inclement weather, and/or disaster staffing levels.
2. Rotating weekends as required.
3. Holiday scheduling as required.
4. Evening rotation scheduling as required.

Age Specific groups served:

All

Physical Requirements (includes use of assistance devices as appropriate):

1. Physical Lifting less than 20 lbs.
2. Activities: Prolonged standing, Prolonged sitting, Repetitive motion: typing, pipetting.
3. Other: Biohazards and potentially infectious body fluids.
4. Mental/Sensory: Strong recall, Reasoning, Problem solving, Hearing, Speak clearly, Write legibly, Reading, Logical thinking.
5. Emotional: Fast pace environment, Able to handle multiple priorities, Able to adapt to frequent change.

EEO Employer/Disabled/Protected Veteran/41 CFR 60-1.4.