Laboratory Quality Assurance Lead: Compliance & Metrics

Intermountain Healthcare Inc.; Billings (MT); On-site; USD 5,395,000 - 8,323,000; Full time

Benefits offered by this job

Benefits Eligible

Day shift

Job summary

Intermountain Health is seeking a Quality Assurance Coordinator to support a comprehensive QA/QM program ensuring compliance with regulatory accrediting bodies. You will help implement policies, manage document control, and drive corrective actions in a hospital laboratory setting.

The role requires strong regulatory knowledge, lab quality experience, and collaboration with leadership to monitor KPIs and training programs.

Qualifications

• Associate or bachelor’s degree in a chemical, biological or clinical laboratory/medical laboratory science.
• MLT/MLS(ASCP) certification or equivalent.
• Three years of technical laboratory or laboratory quality assurance experience.

Responsibilities

• Developing and implementing a standard quality program.
• Oversite of document control and SOP development, review and updates.
• Monitoring and ensuring adherence to laboratory training and competency program.
• Ensuring improved, system-wide integration of policies, procedures and competencies.
• Keeping current on regulatory and compliance issues and communicating updates and changes to laboratory leadership.
• Tracking and reporting errors, KPIs, system monitors and metrics through auditing and implementing quality improvement tools.
• Oversite of lab applications related to error management, quality assurance and education.
• Supports lab leadership in proficiency testing, validations, correlations, calibrations, instrument implementation, error documentation, root cause analysis and change control.
• Supports and manages accrediting body applications/updates, coordinates inspections and oversees responses to deficiencies from on-site inspections.

Skills

Computer literacy

Communication

Regulatory knowledge

Laboratory Techniques and Protocols

Documentation

Report writing

Working Independently

Critical thinking

Driving

Education

Associate or bachelor’s degree in chemical/biological/clinical lab science

Tools

MLT/MLS(ASCP) certification

Job description

Intermountain Health is seeking a Quality Assurance Coordinator to support a comprehensive QA/QM program ensuring compliance with regulatory accrediting bodies. You will help implement policies, manage document control, and drive corrective actions in a hospital laboratory setting.

The role requires strong regulatory knowledge, lab quality experience, and collaboration with leadership to monitor KPIs and training programs.