Laboratory Outreach Coordinator

State of North Carolina; Raleigh (NC); On-site; USD 53,000 - 69,000; Full time

Job summary

The State of North Carolina seeks a Laboratory Outreach Coordinator to enhance communication and training efforts within the State Laboratory. This position involves significant outreach and educational responsibilities, aiming to improve collaborations with external partners and optimize public health services across North Carolina. Candidates should hold a Bachelor's degree and have experience in instructional content development and outreach program management.

Benefits

Health insurance options

Retirement plans

Paid parental leave

Career development classes

Qualifications

• Experience creating educational or instructional content.
• Experience planning and managing outreach programs.
• Experience communicating across multiple channels.

Responsibilities

• Conduct outreach initiatives with colleges and universities.
• Serve as liaison to external customers and partners.
• Develop training and education to meet organizational needs.

Skills

Communication

Instructional design

Outreach program planning

Education

Bachelor's degree

Job description

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Join to apply for the Laboratory Outreach Coordinator role at State of North Carolina

• The Recruitment Range For This Position Is $53,164 - $68,759*
  
  

Description of Work

• The Recruitment Range For This Position Is $53,164 - $68,759*
  
  

The North Carolina State Laboratory of Public Health (NCSLPH) provides a multifaceted array of services including Laboratory Testing, Training/Consultation and Certification. The NCSLPH provides more than 125 clinical laboratory tests and more than 65 environmental laboratory tests to the public and private medical health care system in North Carolina. In addition to performing complex laboratory analyses and examinations, the NCSLPH publishes a newsletter; provides training and consultation for local health departments, hospitals, commercial laboratories, private health care professionals, community-based organizations and State and regional staff from the Division of Public Health and other state and regional agencies; and administers proficiency testing programs. This array of services benefits the general population of North Carolina by enhancing both human and environmental health along with effective disease control and prevention efforts.

The Laboratory Outreach Coordinator works in the Quality Unit. The primary purpose of this position is to provide effective methods of communication and education to external customers and partners, and to plan and conduct educational programs to meet organizational training needs within the State Laboratory. This position will also assist with the administration of the State Laboratory public website and ensure adherence to guidelines set forth by the Public Affairs section of the DPH Office of Communications.

The Staff Development Specialist II duties will include but are not limited to:

• Conducting outreach initiatives with colleges, universities, reference laboratories and other outside agencies
• Serving as a liaison to the laboratories external customers and partners using written, verbal, and electronic methods of communication to convey important laboratory information
• Assessing training needs of the laboratory and external partners and developing training/education to meet those needs
• Locating continuing education/professional development opportunities that will expand the knowledge of laboratory staff
• Consulting with other staff members and partners to stay current on federal and state regulations that impact laboratory practice; and incorporate changes into training material.
• Developing/leading intern and fellowship opportunities for the laboratory
• Participation and sponsorship of career fairs and exhibits to showcase the public health workforce
• Assisting with laboratory website and technical media administration
• Collaborating with laboratory units and colleagues to promote laboratory professional’s week and other team building activities throughout laboratory
  
  

About the Division of Public Health and the State Laboratory of Public Health (SLPH):

At the State Laboratory of Public Health (NCSLPH), we provide medical and environmental laboratory services such as testing, consultation, and training, to public and private health provider organizations responsible for the promotion, protection, and assurance of the health of North Carolina citizens. The NCSLPH serves the entire state as a reference laboratory for difficult, unusual, or otherwise unavailable laboratory procedures and assists in the development, evaluation, and standardization of medical and environmental laboratory testing procedures. We provide training and consultation to improve and assure quality services in other laboratories and certify milk and water laboratories and milk analysts.

Visit our website at https://slph.dph.ncdhhs.gov/ to learn more.

Campus Amenities and Benefits at the State Laboratory of Public Health

We are located in Raleigh, NC. According to Forbes, we are ranked as one of the top 20 best places to retire and the 2nd most educated city in the country. US News & World ranks Raleigh among the top 15 places to live in the U.S.

• 220,000 square feet state-of-the-art facility
• Plentiful Free Parking
• Easy access to highways (70, 40 and 440), NC Museum of Art, Umstead State Park, healthcare providers, and shopping centers
• Proximity to globally and nationally ranked universities (NC State, UNC-Chapel Hill, Duke)
• Patio Dining with Umbrellas
• Food Trucks
• Car Cleaning and Detailing Services On-site
• Annual Flu Shot Clinic for Employees and Families
• Career development classes, including opportunities for traveling
• Employee Engagement and Staff Development Activities
• State Health Plan and State of NC Employee Benefits
  
  

About the NC Department of Health and Human Services (DHHS):

The North Carolina Department of Health and Human Services (DHHS) is one of the largest, most complex agencies in the state, and has approximately 17,000 employees. It is responsible for ensuring the health, safety, and well-being of all North Carolinians, providing human service needs for special populations including individuals who are deaf, blind, developmentally disabled, and mentally ill, and helping poor North Carolinians achieve economic independence.

Compensation And Benefits

The State of North Carolina offers excellent comprehensive benefits. Employees can participate in health insurance options, standard and supplemental retirement plans, and the NCFlex program (numerous high-quality, low-cost benefits on a pre-tax basis). Employees also receive paid vacation, sick, and community service leave. In addition, paid parental leave is available to eligible employees. Visit website for benefits: https://oshr.nc.gov/state-employee-resources/benefits.

For more information about DHHS: https://www.ncdhhs.gov/

Knowledge, Skills And Abilities / Competencies

Listed below are the knowledge, skills and abilities (KSAs) associated with the position. These KSAs, along with the minimum education and experience listed, are required in order to be deemed "eligible" for the position therefore you must provide supporting information, within the body of your application, to demonstrate your possession of each KSA listed.

Qualified applicants must possess, and application must clearly reflect work experience that demonstrates the following:

• Experience creating educational or instructional content tailored to diverse audiences and organizational objectives.
• Experience delivering content through a range of communication channels, adapting style and format to meet audience needs.
• Experience applying new tools and approaches to enhance online learning.
• Experience planning and managing outreach or engagement activities to foster collaboration and achieve program goals.
• Experience evaluating websites and recommending improvements in alignment with guidelines set forth by the Division of Public Health Office of Communications.
  
  

Management Preferences

• Management prefers experience with using web technology to present live meetings and distance learning programs.
  
  

Physical Requirements

• An occupational medical assessment may be required to determine your ability to safely work with biological, chemical, or radiological hazards.
• This position may also require periodic medical screenings to confirm safety practices are effectively preventing occupational injury or illness.
• All costs associated with obtaining occupational health services are covered by NCSLPH.
  
  

Minimum Education And Experience Requirements

Some state job postings say you can qualify by an “equivalent combination of education and experience.” If that language appears below, then you may qualify through EITHER years of education OR years of directly related experience, OR a combination of both. See https://oshr.nc.gov/experience-guidefor details.

Qualified applicants must possess, and application must clearly reflect work experience that demonstrates the following:

Bachelor's degree from an appropriately accredited institution and three years of training development experience in a progressive training or teaching role

OR

An equivalent combination of education and experience.

Supplemental and Contact Information

The North Carolina Department of Health and Human Services (DHHS) is an Equal Opportunity Employer who embraces an Employment First philosophy which consists of complying with all federal laws, state laws and Executive Orders. We are committed to reviewing requests for reasonable accommodation at any time during the hiring process or while on the job. For more information about DHHS: https://www.ncdhhs.gov/.

DHHS uses the Merit-Based Recruitment and Selection Plan to fill positions subject to the State Human Resources Act with the most qualified individuals. Hiring salary will be based on relevant qualifications, internal equity, and budgetary considerations pertinent to the advertised position.

It is critical to our screening and salary determination process that applications contain comprehensive information. Information should be provided in the appropriate areas to include the beginning and ending dates of jobs worked, education with the date graduated, all work experience, and certificates / licenses. Resumes will not be accepted in lieu of completing this application. Answers to Supplemental Questions must refer to education or work experience listed on this application to receive credit. Degrees must be received from appropriately accredited institutions.

• Applicants seeking Veteran's Preference must attach a DD-214 Member-4 Form (Certificate of Release or Discharge from Active Duty) to their applications.
• Applicants seeking National Guard Preference must attach a NGB 23A (RPAS) if they are a current member of the NC National Guard in good standing. If a former member of the NC National Guard, who served for at least 6 years and was discharged under honorable conditions, they must attach either a DD256 or NGB 22.
• If applicants earned college credit hours but did not complete a degree program, they must attach an unofficial transcript to each application to receive credit for this education.
• Applicants may be subject to a criminal background check. All candidates selected for positions considered "Positions of Trust" will be subject to a criminal background check.
  
  

Applications for positions requiring specific coursework must be accompanied by a copy of the applicant's transcript. Applicants with degrees not conferred at a United States college or university must attach verification that their degree is equivalent to a similar degree from a U.S. institution. The Office of State Human Resources uses the National Association of Credential Evaluation Services (NACES) as a referral resource for applicants who need to have their credentials certified as equivalent. For a list of organizations that perform this specialized service, please visit the NACES membership website at https://www.naces.org/members. Transcripts, degree evaluations and cover letters may be uploaded with your application.

NOTE: Applicants will receive communication via email only for updates on the status of their application or any questions on their application. If there are any questions about this posting other than your application status, please contact Talent Acquisition at [e-mail].

To check the status of an application, please log in to your NC Government Job Opportunities account and click "Application Status".

For technical issues with your application, please call the NeoGov Help Line at 877-204-4442. If you have a technical issue with your Government Jobs account, please call their Help Line at 1-855-524-5627.

NOTE: For temporary, contract or other supplemental staffing appointments: There are no paid leave, retirement or other benefits associated with these appointment types.

For Permanent And Time-limited Appointments

Eligible employees have benefits that include employee health insurance options, standard and supplemental retirement plans, NC Flex (a variety of high-quality, low-cost benefits on a pre-tax basis), and paid vacation, sick, and community service leave, to name a few. Paid parental leave is available for eligible employees. Some benefits require 30 + hours work/week for participation.

01

I UNDERSTAND that DHHS requires a complete descriptive work history with all employment experience detailed to be considered for employment. Answers to supplemental questions are not a substitute for providing all relevant information within the body of your application. In order to receive credit for the supplemental questions in which you answered yes, you must provide supporting information within the body of the application, to support your answer. Your application should also reflect all education and all professional work experience acquired including high school and all degrees. It is critical to our screening and salary determination process that applications contain comprehensive candidate information. (NOTE: AN ATTACHED RESUME NOR "SEE RESUME" DOES NOT SATISFY THE REQUIREMENT OF COMPLETING THE APPLICATION. If you haven't completed the application requirements, please return to your application to finish it before submitting your application.)

• Yes
• No
  
  

02

The recruitment range for this position is $53,164 - $68,759. If offered this position, are you willing to accept a salary within the posted recruitment range of $53,164 - $68,759?

• Yes
• No
  
  

03

What is your highest level of completed education? This must be clearly documented in the "Education" section of the application to be given credit.

• None
• High School diploma / GED
• Associate's degree
• Bachelor's degree
• Master's degree or higher
  
  

04

How many years of experience do you have in training development? This experience must be clearly documented in the "Work Experience" section of the application to be given credit.

• None
• Less than 1 year
• 1 - 3 years
• 3 - 5 years
• 5 years or more
  
  

05

How many years of experience do you have creating educational or instructional content? This experience must be clearly documented in the "Work Experience" section of the application to be given credit.

• None
• Less than 1 year
• 1 - 3 years
• 3 - 5 years
• 5 years or more
  
  

06

Which best describes your experience communicating across multiple channels and tailoring content to different audiences? This experience must be clearly documented in the "Work Experience" section of the application to be given credit.

• Extensive experience - Regularly create and tailor content for presentations, emails, websites, and social media.
• Moderate experience - Occasionally adjust content based on audience or format needs.
• Limited experience - Some exposure to formatting content for a specific audience or platform
• No experience adapting or delivering content across channels
  
  

07

Which best describes your experience enhancing online learning through new tools or approaches?? This experience must be clearly documented in the "Work Experience" section of the application to be given credit.

• Extensive experience - I have led implementation of new learning tools and designed interactive content.
• Moderate experience - I have used platforms like learning management systems (LMS) and adapted materials for online learning use.
• Limited experience - I have participated in online trainings and supported minor updates to digital course materials.
• No experience - I have not worked with tools or strategies specific to online learning.
  
  

08

How much experience do you have planning and managing outreach programs or engagement activities? This experience must be clearly documented in the "Work Experience" section of the application to be given credit.

• None
• Less than 1 year
• 1 - 3 years
• 3 - 5 years
• 5 years or more
  
  

09

Where did you learn about DHHS or this opportunity?

• NC Jobs
• Employee Referral
• Conference / Career Fair
• Email campaign
• Professional Association or Industry-specific job board
• Indeed
• LinkedIn
• NC Nursing Board email
• Google
• Other General Job Boards
• Other Search Engines
• Other Social Media
• Internet Advertisement
• TV / Radio
  
  

10

Please give additional detail where you learned of DHHS or this opportunity. (e.g., APA Annual Meeting in NYC in May 2021, Facebook, LinkedIn, Doximity, NC Substance Abuse Professional Practice Board, etc.)]]

• Required Question

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Government Administration

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