Laboratory Operations Technician

Bio-Techne Singapore; Austin (TX); On-site; USD 30,000 - 42,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

401(k) with employer contributions

ESPP program

Tuition reimbursement

Paid holidays and PTO

Job summary

Bio-Techne Singapore is seeking a detail-oriented professional to support daily clinical laboratory operations in Austin. Responsibilities include accessioning, batching, reporting, client inquiries, and managing the electronic equipment scheduling system.

The role also covers inventory management of reagents and consumables, vendor maintenance scheduling, and supporting CLIA, CAP, and NYS regulatory activities. Strong organizational skills and teamwork are essential.

Qualifications

• High school diploma or GED required.
• Associate's or Bachelor's degree preferred, ideally in a chemical science, biological science, or business administration discipline.
• 0-2 years of previous experience in patient intake, clinical customer service, or a laboratory setting preferred.
• Experience working in a regulated clinical environment preferred.
• Familiarity with CAP, CLIA, NYS, and GCP regulations preferred.
• Proficiency with Microsoft Office applications and database management systems.

Responsibilities

• Client Services duties including sample check-in, resolution of discrepancies/missing information, accessioning and batching, report send-out, and addressing client questions
• Equipment management including ensuring proper equipment maintenance per manufacturers, schedule planned maintenance with vendors, and schedule or perform validations as needed
• Monitors inventory levels of laboratory reagents, kits, controls, and consumable supplies; performs periodic inventory audits; initiates purchase requests; receives and verifies shipments; and maintains inventory records in accordance with laboratory quality requirements
• Collects and processes payment for self-pay lab testing; works with Accounts Receivable to ensure timely monthly invoicing
• Management of records for clinical reports and equipment records
• Assist with CLIA, CAP, and New York State regulatory activities
• Identify potential areas for improvement and establish methods for improvement
• Other duties as assigned

Skills

Customer service

Attention to detail

Problem solving

Team collaboration

Education

High school diploma or GED

AS/BS in science or business administration

Tools

Microsoft Office

Database management systems

Job description

Pay Range:

$22.00 - $30.25

Position Summary:

This role supports the daily operations of the Clinical Laboratory and ensures compliance with applicable regulatory bodies. This includes accessioning, batching and creating reports for clinical samples, tracking, obtaining patient consent forms, and sending out final reviewed reports to clients for billing. This role is also responsible for managing the electronic equipment scheduling system, records, and conducting laboratory maintenance activities themselves including equipment calibration and maintenance. This role includes management of reagent and consumable inventory and supply.

Key Requirements and Duties:

• Client Services duties including sample check-in, resolution of discrepancies/missing information, accessioning and batching, report send-out, and addressing client questions
• Equipment management including ensuring proper equipment maintenance per manufacturers, schedule planned maintenance with vendors, and schedule or perform validations as needed
• Monitors inventory levels of laboratory reagents, kits, controls, and consumable supplies; performs periodic inventory audits; initiates purchase requests; receives and verifies shipments; and maintains inventory records in accordance with laboratory quality requirements
• Collects and processes payment for self-pay lab testing; works with Accounts Receivable to ensure timely monthly invoicing
• Management of records for clinical reports and equipment records
• Assist with CLIA, CAP, and New York State regulatory activities
• Identify potential areas for improvement and establish methods for improvement
• Other duties as assigned

Minimum Education/Experience Requirements:

• High school diploma or GED required.
• Associate's or Bachelor's degree preferred, ideally in a chemical science, biological science, or business administration discipline.
• 0-2 years of previous experience in patient intake, clinical customer service, or a laboratory setting preferred.
• Experience working in a regulated clinical environment preferred.
• Familiarity with CAP, CLIA, NYS, and GCP regulations preferred.
• Proficiency with Microsoft Office applications and database management systems.

Preferable Skills and Attributes:

• Highly organized and detailed
• Minimal documentation errors
• Strong interpersonal, written, and oral communication skills
• Proven problem-solving abilities
• Strong customer service orientation
• Experience working in a team-oriented, collaborative environment
• Laboratory training
• Follow directions and instructions accurately

Why Join Bio-Techne:

• We offer competitive insurance benefits starting on day one: medical, dental, vision, life, short-term disability, long-term disability, pet, and legal and ID shield.
• We invest in our employees' financial futures through 401k plans, an employee stock purchase plan (ESPP), Health Saving Account (HSA), Flexible Spending Account (FSA), and Dependent Care FSA.
• We empower our employees develop their careers through mentorship, promotional opportunities, training and development, tuition reimbursement, internship programs, and more.
• We offer employee resource groups, volunteer paid time off, employee events, and charity drives to build a culture of caring and belonging.
• We offer an accrued leave policy with paid holidays, paid time off, and paid parental leave.
• We foster a culture of empowerment and innovation, where employees feel valued and encouraged to bring their new ideas to the table.

Bio-Techne is an E-Verify Employer in the United States.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

To protect the interests of all, Bio-Techne will not accept unsolicited resumes from any source other than a candidate application. Any unsolicited resumes sent to Bio-Techne will be considered Bio-Techne property.

This position requires work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States (e.g., H1-B visa, F-1 visa (OPT), TN visa or any other non-immigrant work status). If you require a reasonable accommodation to complete an application, participate in an interview, or take part in any other stage of the recruitment process, please contact [e-mail] for assistance.