Laboratory Operations Technician

Lancesoft; Acton (MA); On-site; USD 55,000 - 75,000; Full time

Job summary

Lancesoft in Acton, MA is seeking a Laboratory Operations Technician, Tool Management, to support tool onboarding and manage equipment documentation across engineering labs. The role requires creating manuals, technical specs, and safety guidelines while maintaining accurate PLM records and TCOs.

You will collaborate with QA and Design Control to ensure compliance, support calibration and maintenance, and help optimize inventory and tool tracking in a regulated medical device environment.

Qualifications

• Must have experience documenting complex equipment.
• Experience with PLM systems and document management.
• Background in a medical device regulated environment preferred.

Responsibilities

• Create documentation for R&D equipment including manuals and specs.
• Support monthly calibration and preventive maintenance.
• Guide tool management processes and maintenance documentation.
• Organize equipment files in the PLM system.
• Revise TCO and maintenance records for accuracy.
• Collaborate with QA and Design Control for compliance.
• Maintain inventory and track location/condition.
• Oversee equipment tracking system updates.
• Coordinate equipment training sessions.
• Assist with small repairs and other duties.

Skills

Self-starter

Detail-oriented

Communication skills

SOP adherence

Technical documentation

Arena PLM

Regulatory compliance

Vendor relations

Excel/Word

Education

High School Diploma + 2+ years lab experience

GED + 6+ years lab experience

Associates degree + 0-2 years lab experience

Tools

Arena PLM

SAP ERP

Job description

Job Description: Job Title: Laboratory Operations Technician

Location: Acton, MA 01720

Position Overview:

Reporting to the Laboratory Operations Manager, the Laboratory Operations Technician, Tool Management, will primarily support tool onboarding and management processes across multiple engineering laboratories at and prepare mission critical equipment. This person is responsible for supporting the engineering teams in creating comprehensive documentation for lab equipment. Key responsibilities include organizing and maintaining equipment within the Product Lifecycle Management (PLM) system, ensuring accuracy and completeness of Tool Change Orders (TCO) and maintenance records. The specialist collaborates with QA and Design Control teams to ensure equipment compliance with regulatory and quality standards, assisting with equipment requirements and validation assessments.

Responsibilities:

• Create comprehensive documentation for equipment used by R&D teams, including user manuals, technical specifications, and safety guidelines
• Supports equipment management, monthly calibration and preventative maintenance to ensure equipment availability
• Serve as the go-to resource for engineering staff, providing guidance on tool management processes, documentation, and equipment maintenance
• Organize and maintain equipment files within the PLM system for existing equipment.
• Ensure accuracy and completeness by revising existing equipment files, including TCO and maintenance records.
• Collaborate with QA and Design Control to ensure equipment compliance with regulatory and quality standards assisting with equipment requirements and validation assessments
• Maintain an accurate inventory of tools and equipment, tracking their availability, location, and condition
• Oversee the equipment tracking system, ensuring timely updates and data integrity
• Monitor equipment utilization and identify opportunities for optimization or replacement
• Coordinate equipment training sessions for users, ensuring proper usage and safety protocols
• Performs or supports execution of small repairs as directed
• Performs other duties as necessary

Required Skills and Competencies:

• Self-starter, detail-oriented, and effective verbal/written communicator
• Ethical, responsible, and data-driven decision-making methodology
• Uses standard operating procedures to guide own work and solve routine problems
• Demonstrates growing independence in executing routine lab tasks
• Experience creating technical documentation for complex equipment
• Familiarity with PLM systems (ex. Arena) and document management
• Knowledge of validation processes and regulatory requirements
• Experienced with building relationships with engineering staff and vendors
• Working knowledge of Enterprise Asset Management software (ex. SAP)
• Experienced with GDP (accurate recordkeeping)
• Understanding of procurement and inventory control
• Office software proficiency (Word, Excel) and technical writing capabilities
• Experience in a medical device regulated environment
• Able to lift 20 lbs

Education and Experience:

• High School Diploma and 2+ years experience working in a laboratory environment
• GED and 6+ years experience working in a laboratory environment
• Associates degree and 0-2 years experience working in a laboratory environment

Additional Information

The position is in-person at our Acton, MA headquarters. Occasional travel required (<5 %)