Laboratory Operations Manager, Jamaica Plain

Brigham and Women’s Faulkner Hospital; Boston (MA); On-site; USD 82,430 - 119,849; Full time

Job summary

Brigham and Women’s Faulkner Hospital seeks an Operations Manager to oversee daily laboratory operations and ensure compliance with standards. The ideal candidate will lead staff performance and development while working collaboratively with hospital departments.

Required qualifications include a Bachelor's Degree in relevant fields and significant experience in clinical lab operations and people management. This on-site position offers a competitive salary range of $82,430.40 - $119,849.60 per annum.

Qualifications

• 3-5 years of people management experience required.
• 5-7 years of clinical laboratory experience required.

Responsibilities

• Oversee daily operational activities of the laboratory departments.
• Ensure adherence to compliance standards.
• Manage staff performance and development.
• Collaborate with hospital departments to ensure efficient lab operations.

Skills

People Management

Analytical Skills

Communication Skills

Organizational Skills

Education

Bachelor's Degree in Medical Laboratory Science, Chemistry, or Biology

Tools

Clinical Laboratory Standards

Job description

Site: Brigham and Women's Faulkner Hospital, Inc.

Job Summary

Mass General Brigham (MGB) Enterprise Pathology is a major strategic integrated service with several system-wide initiatives that will create synergies and efficiencies across MGB laboratory locations, including all AMC, specialty and community sites. Enterprise Pathology will ensure the efficient and effective delivery of laboratory testing across MGB hospitals and advance strategic collaborations in clinical excellence, quality, access and cost efficiency. Reporting to the hospital Laboratory Administrative Director, and in close collaboration with the CLIA Laboratory Director, the Operations Manager is responsible for the daily operational oversight of the clinical departments of the laboratory, including staffing, training and efficient workflows. The Operations Manager will monitor and follow up on safety reports, oversee quality, safety and compliance programs that align with Enterprise models, and manage section managers and/or supervisors to support supply chain, human resources, compliance, emergency planning and financial success. The position participates in MGB Pathology and local hospital committees as assigned and requires strong management skills and a collaborative approach in working with leaders locally and within the system. This is an on-site role.

Essential Functions (Key Roles & Responsibilities)

Works in conjunction with the Chief/Chair, Administrative Director, and the MGB Pathology Compliance team to ensure adherence to all CAP, TJC, CLIA, CLSI (NCCLS), FDA, and DPH standards, and leads external and self-inspections.

Provides direct oversight, including performance evaluations and leadership development, operations meetings, for all technical department supervisory staff and support supervisory staff. Serves as interim section leader as required. Supports employee engagement and partners on people management/human resources within a culture of respect.

Provides direct oversight of the educational program within the laboratory, including continuing education activities, proficiency testing, and development of programs to ensure timely and reliable education of technical and non-technical staff and students.

Collaborates with hospital departments, providers, and outpatient sites to provide efficient and accurate test results. Researches safety reports and responds with follow-up and improvement initiatives as needed.

Works with the Administrative Director to identify priorities for capital and system testing alignment. Creates budgets and monitors variance for fiscal responsibility. Explores benchmarking and process improvement to reduce costs and improve services.

Represents the hospital laboratory on any committees, work groups, and initiatives as delegated. Performs other duties as assigned and complies with all policies and standards.

Qualifications

Education: Bachelor's Degree Medical Laboratory Science required or Bachelor's Degree Chemistry required or Bachelor's Degree Biology required

Licenses and Credentials: Medical Technologist (ASCP) [MLT, MT, MLA, Histologists] - American Society for Clinical Pathology Board of Certification (ASCP-BOC) required

Experience:

• People Management Experience 3-5 years required
• Clinical Laboratory Experience 5-7 Years Required

Knowledge, Skills and Abilities:

• Ability to lead teams and drive change via the execution of system vision and priorities.
• Exceptional organizational skills with the ability to multitask and manage competing priorities, with excellent follow-through and a proactive approach.
• Strong communication skills, both written and verbal.
• Superb interpersonal skills and ability to work independently and collaboratively as required.
• Experience in identifying, hiring and developing leaders to position them for personal growth and organizational success.
• Strong analytical and financial management skills; ability to identify cost trends and causes; experience in developing and evaluating performance metrics.

Physical Requirements

• Standing Occasionally (3-33%)
• Walking Occasionally (3-33%)
• Sitting Constantly (67-100%)
• Lifting Occasionally (3-33%) 20lbs - 35lbs
• Carrying Occasionally (3-33%) 20lbs - 35lbs
• Pushing Rarely (Less than 2%)
• Pulling Rarely (Less than 2%)
• Climbing Rarely (Less than 2%)
• Balancing Occasionally (3-33%)
• Stooping Occasionally (3-33%)
• Kneeling Rarely (Less than 2%)
• Crouching Rarely (Less than 2%)
• Crawling Rarely (Less than 2%)
• Reaching Occasionally (3-33%)
• Gross Manipulation (Handling) Constantly (67-100%)
• Fine Manipulation (Fingering) Frequently (34-66%)
• Feeling Constantly (67-100%)
• Foot Use Rarely (Less than 2%)
• Vision - Far Constantly (67-100%)
• Vision - Near Constantly (67-100%)
• Talking Constantly (67-100%)
• Hearing Constantly (67-100%)

Remote Type: Onsite

Work Location: 1153 Centre Street

Scheduled Weekly Hours: 40

Employee Type: Regular

Work Shift: Day (United States of America)

Pay Range: $82,430.40 - $119,849.60 per annum

Grade: 8

EEO Statement:

2810 Brigham and Women's Faulkner Hospital, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.