Laboratory Operations Manager, Jamaica Plain

Brigham and Women's Faulkner Hospital; Boston (MA); On-site; USD 82,000 - 120,000; Full time

Job summary

Brigham and Women's Faulkner Hospital is seeking an Operations Manager for Mass General Brigham Enterprise Pathology. The role oversees daily laboratory operations, staff performance, and educational programs while ensuring safety, quality, and compliance across departments.

You will collaborate with leadership to optimize workflows, manage budgets, and drive process improvement in a high-stakes clinical setting, reporting to the Administrative Director.

Qualifications

• Bachelor’s degree required in a relevant science; MT/MLS credentials preferred.
• Experience leading diverse teams in a clinical lab setting.
• Strong budget, finance, and performance metrics knowledge.
• Proven ability to ensure safety, quality, and compliance in a complex lab.

Responsibilities

• Provide direct oversight of technical department supervisory staff and support staff; lead as interim section leader when needed.
• Conduct performance evaluations and leadership development; support employee engagement and HR activities.
• Oversee educational programs, continuing education, proficiency testing, and staff development.
• Collaborate with hospital departments and outpatient sites to ensure timely, accurate test results.
• Identify priorities for capital investments and system testing alignment; monitor budgets and variances.
• Represent the laboratory on committees and work groups; perform other duties as assigned.

Skills

People management

Leadership

Budgeting

Process improvement

Communication

Project management

Education

Bachelor’s Degree in Medical Laboratory Science

Bachelor’s Degree in Chemistry

Bachelor’s Degree in Biology

Job description

Site: Brigham and Women's Faulkner Hospital, Inc.Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.Job SummaryJob Summary:Mass General Brigham (MGB) Enterprise Pathology is a major strategic integrated service with several system-wide initiatives that will create synergies and efficiencies across MGB laboratory locations, including all AMC, specialty and community sites. Enterprise Pathology will ensure the efficient and effective delivery of laboratory testing across MGB hospitals and advance strategic collaborations in clinical excellence, quality, access and cost efficiency. Reporting to the hospital Laboratory Administrative Director, and in close collaboration with the CLIA Laboratory Director, is responsible for the daily operational oversight of the clinical departments of the laboratory. This includes appropriate staffing, training, and efficient workflows. The operations manager will monitor and follow up on safety reports as well as oversee quality, safety, and compliance programs that align with Enterprise models. The operations manager will oversee section managers and/or supervisors to support supply chain, people management/human resources, compliance, emergency planning, and financial success. This may include performance benchmarking, student placement, and ensuring both hospital departments and outpatient clients are provided with excellent services. The position participates in MGB Pathology and local hospital committees as assigned. The role requires strong management skills and a collaborative approach in working together with leaders locally and within the system. This is an on-site role.Essential Functions (Key Roles & Responsibilities:Works in conjunction with the Chief/Chair, Administrative Director, and the MGB Pathology Compliance team to ensure adherence to all CAP, TJC, CLIA, CLSI (NCCLS), FDA, and DPH standards. With the Chief/Chair leads external and self-inspections.Essential Functions (Key Roles & Responsibilities)Provides direct oversight, including performance evaluations and leadership development, operations meetings, for all technical department supervisory staff and support supervisory staff. Serves as interim section leader as required. Supports employee engagement and partners on people management/human resources within a culture of respect.Provides direct oversight of the educational program within the laboratory, including continuing education activities, proficiency testing, and development of programs to ensure timely and reliable education of technical and non-technical staff and students.Collaborates with hospital departments, providers, and outpatient sites to provide efficient and accurate test results. Researches safety reports and responds with follow-up and improvement initiatives as needed.Works with the Administrative Director to identify priorities for capital and system testing alignment. Creates budgets and monitors variance for fiscal responsibility. Explores benchmarking and process improvement to reduce costs and improve services.Represents the hospital laboratory on any committees, work groups, and initiatives as delegated.Performs other duties as assignedComplies with all policies and standardsQualificationsEducationBachelor's Degree Medical Laboratory Science required or Bachelor's Degree Chemistry required or Bachelor's Degree Biology requiredLicenses and CredentialsMedical Technologist (ASCP) [MLT, MT, MLA, Histologists] - American Society for Clinical Pathology Board of Certification (ASCP-BOC) requiredExperiencePeople Management Experience 3-5 years requiredClinical Laboratory Experience 5-7 years requiredKnowledge, Skills and Abilities- Ability to lead teams and drive change via the execution of system vision and priorities.- Exceptional organizational skills with the ability to multitask and manage competing priorities, with excellent follow-through and a proactive approach.- Strong communication skills, both written and verbal.- Superb interpersonal skills and ability to work independently and collaboratively as required.- Experience in identifying, hiring and developing leaders to position them for personal growth and organizational success.- Strong analytical and financial management skills; ability to identify cost trends and causes; experience in developing and evaluating performance metrics.Additional Job Details (if applicable)Physical RequirementsStanding Occasionally (3-33%)Walking Occasionally (3-33%)Sitting Constantly (67-100%)Lifting Occasionally (3-33%) 20lbs - 35lbsCarrying Occasionally (3-33%) 20lbs - 35lbsPushing Rarely (Less than 2%)Pulling Rarely (Less than 2%)Climbing Rarely (Less than 2%)Balancing Occasionally (3-33%)Stooping Occasionally (3-33%)Kneeling Rarely (Less than 2%)Crouching Rarely (Less than 2%)Crawling Rarely (Less than 2%)Reaching Occasionally (3-33%)Gross Manipulation (Handling) Constantly (67-100%)Fine Manipulation (Fingering) Frequently (34-66%)Feeling Constantly (67-100%)Foot Use Rarely (Less than 2%)Vision - Far Constantly (67-100%)Vision - Near Constantly (67-100%)Talking Constantly (67-100%)Hearing Constantly (67-100%)Remote TypeOnsiteWork Location1153 Centre StreetScheduled Weekly Hours40Employee TypeRegularWork ShiftDay (United States of America)Pay Range$82,430.40 - $119,849.60/AnnualGrade8At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.EEO Statement:2810 Brigham and Women's Faulkner Hospital, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.Mass General Brigham Competency FrameworkAt Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.