Laboratory IS Program Coordinator (Medical Lab)

University of Virginia; Charlottesville (VA); On-site; USD 45,000 - 73,000; Full time

Job summary

University of Virginia is seeking a Laboratory IS Program Coordinator to facilitate communication between Beaker/Lab IT and Community Health Teams, support lab IS projects, and ensure regulatory compliance and adequate documentation for auditors.

The role involves developing training materials, testing plans, and performance reporting while aligning with UVA Health Enterprise objectives and improving workflow across laboratory operations.

Qualifications

• Bachelor’s degree in medical technology, clinical laboratory science, chemical/biological sciences or Information Systems; healthcare IT knowledge preferred.
• 5 years of leadership experience in a complex health environment; experience with laboratory middleware, software and/or hardware preferred.

Responsibilities

• Coordinate IS projects, upgrades, workflow improvements and other support functions for the laboratory.
• Ensure regulatory compliance and documentation for auditors.
• Partner with Beaker and lab teams for middleware updates and testing.
• Develop training materials and conduct staff education sessions.
• Create and maintain project reports and align work to UVA Health objectives.
• Analyze workflows and implement cost-effective solutions to improve operations.

Skills

Leadership

Communication

Problem solving

Education

Bachelor’s Degree in Medical Technology or Information Systems

Graduate degree preferred

Tools

Laboratory Middleware

Beaker/Lab IT integration

Job description

The Laboratory IS Program Coordinator will facilitate communication, integration and problem solving with Beaker/Lab IT and Community Heath Teams and will be responsible for supporting the laboratory management team in coordinating select laboratory IS projects, upgrades, workflow improvements and other support functions. This role will ensure the laboratory is in accordance with all regulatory agencies and ensure all required documentation is in order and available to auditors. Additionally, the Laboratory IS Program Coordinator will participate in organizational and lab based quality improvement and compliance activities and reports to the Laboratory Billing and Compliance Program Manager.

• Aligns work to organizational objectives throughout UVA Health Enterprise
• UVA Lab liaison to Community Health (and any future acquisitions), to ensure teams work to standardize workflow, reference ranges and test menus
• Creates, communicates, and maintains project reports
• Partners with UVA Lab Beaker and laboratory teams for middleware/software updates and reference lab builds by ensuring lab teams are informed, testing is completed and appropriate documentation is maintained
• Ensures all regulatory requirements are met and documented, i.e., calculations, interface verification, auto-verification rules, etc.
• Participates in team, project, and department meetings
• Identifies solutions to complex clinical, business directives, or implementation impediments.
• Provides consultative services to customers and technologists as to the workflow processes and incorporation of technology solutions.
• Solves production and maintenance problems, documents process and creates action plans delineating steps and procedures.
• Analyzes tasks and problems;, determining the most efficient and cost-effective method to accomplish work.
• In collaboration with Medical Directors and Lead Techs, implements and modifies test plans for information technology systems including unit and system testing
• Develops clear, concise training materials for staff across laboratory and conducts customer educational sessions.
• Executes comprehensive testing plans to verify critical clinical or business outputs and system integrity.
• Prepares standard operating procedures and policies
• Documents and prioritizes issues with vendors; stays current with vendor trends, strategic plans and technology.
• Schedules loading bundles and fixes with vendor, systems group and customers.
• Examines techniques in use and determining appropriate changes to effect improvements, reduce costs and enhance internal operational business processes.
• Demonstrates ongoing dedication to expanding clinical and/or business expertise and applies new skills and knowledge.
• Maintains updates on UVA Health Laboratory webpage
• Performs related duties as assigned.

Analysis: Provides and maintains optimal data repository

• Develops data reporting to support laboratory general operations
• Utilizes reports to facilitate the monitoring and optimization of testing
• Maintains competency with data analysis software and . Conducts gap analyses for operational standardization of automation systems.

Communication: Ensures timely and consistent communication.

• Ensures timely responses to team requests and inquiries.
• Provides high-level patient, peer and vendor and customer service.
• Strong written and verbal communication skills with other healthcare professionals.
• Collaborates professionally within multi-disciplinary teams.

Quality: Checks and controls quality and accuracy of work

• Prioritizes workflow ensuring all services are performed in a timely manner.
• Considerable knowledge of laboratory testing names

Teamwork: Works within a team to achieve patient and team goals.

• Participates in the onboarding and training of new team members.
• Shares and initiates regular and professional communication with team members.
• Demonstrates a willingness to adjust activities to accommodate the needs of team members/internal customers.
• Resolves conflicts independently, as appropriate.
• Accepts responsibility for actions and acts positively upon feedback from others.

MINIMUM REQUIREMENTS

Education: Bachelor’s Degree required from an accredited college or university in medical technology, clinical laboratory science, or chemical, physical, or biological science or Information Systems or combination of the above. Graduate degree in healthcare related field preferred.

Experience: 5 years of leadership experience in a complex health environment and experience in laboratory middleware, software and/or hardware preferred.

License/Certification: Medical Technologist or categorical, CT, HTL, ASCP or equivalent, preferred. May require a valid Virginia Driver’s License. DI Training within 12 months of hire. Project Management trained and certified preferred.

PHYSICAL DEMANDS

Job requires standing, sitting for prolonged periods, frequently traveling, bending/stooping, reaching and repetitive motion. Proficient communicative, auditory and visual skills; Attention to detail and ability to write legibly; Ability to lift/push/pull 20 - 50lbs. May be exposed to fumes, chemicals, radiation, blood/body fluids and infectious disease.

The pay range for this role is $33.27 - $53.23 hourly. Individual compensation will be determined by the selected candidate's qualifications, previous work experience, and/or education.

Benefits

• Comprehensive Benefits Package: Medical, Dental, and Vision Insurance
• Paid Time Off, Long-term and Short-term Disability, Retirement Savings
• Health Saving Plans, and Flexible Spending Accounts
• Certification and education support
• Generous Paid Time Off

UVA Health (https://jobs.virginia.edu/why-uva-health) is a world-class Magnet Recognized academic medical center and health system with a level 1 trauma center. 2023-2024 U.S. News & World Report “Best Hospitals” guide (https://health.usnews.com/best-hospitals/area/va/university-of-virginia-medical-center-6344000) rates UVA Health University Medical Center as “High Performing” in 5 adult specialties and 14 conditions/procedures. We are one of 70 National Cancer Institute designated cancer centers. UVA Health Children’s (https://jobs.virginia.edu/uva-childrens) is named by 2023-2024 U.S. News & World Report (https://health.usnews.com/best-hospitals/area/va/university-of-virginia-childrens-hospital-PA6344000) as the best children's hospital in Virginia with 9 specialties ranked among the best in the nation. Our footprint also encompasses 3 community hospitals and an integrated network of primary and specialty care clinics throughout Charlottesville, Culpeper, Northern Virginia, and beyond.

The University of Virginia is an equal opportunity employer. All interested persons are encouraged to apply, including veterans and individuals with disabilities. Learn more about UVA’s commitment to non-discrimination and equal opportunity employment (https://eocr.virginia.edu/notice-non-discrimination-and-equal-opportunity).