Laboratory Customer Success Associate

Nestlé S.A.; St. Louis (MO); On-site; USD 43,000 - 68,000; Full time

Benefits offered by this job

401k with company match

Healthcare coverage

Job summary

Nestlé Purina is seeking a Customer Service Associate in St. Louis to coordinate internal and external inquiries, manage samples, and liaise with laboratory personnel. LIMS data entry will be a key part of daily tasks, with emphasis on timely processing and safety compliance.

The role requires a 2+ year background in customer service or admin, a scientific degree preferred, and a 6:30 AM–3:00 PM weekday schedule in a pet care research environment.

Qualifications

• Bachelor’s Degree OR 4+ years of equivalent professional experience.
• 2+ years of experience in a customer service and/or administrative role.
• Bachelor’s degree in a scientific field preferred.
• 1+ years of experience in science or laboratory setting preferred.
• Must be willing to work Monday-Friday 6:30 AM-3:00 PM.

Responsibilities

• Act as the primary contact for internal and external customer service inquiries.
• Manage customer samples or project needs and liaise between customers and lab personnel.
• Prioritize and manage submitted samples to ensure timely processing.
• Assist customers in obtaining analytical data.
• Receiving submitted samples and service requests.
• Ensure adherence to safety protocols.

Skills

Customer service

Data entry

Communication

Education

Bachelor's degree or equivalent

Tools

LIMS

Job description

Nestlé Purina is seeking a Customer Service Associate in St. Louis to coordinate internal and external inquiries, manage samples, and liaise with laboratory personnel. LIMS data entry will be a key part of daily tasks, with emphasis on timely processing and safety compliance.

The role requires a 2+ year background in customer service or admin, a scientific degree preferred, and a 6:30 AM–3:00 PM weekday schedule in a pet care research environment.