Laboratory Client Support Technician

ARUP Laboratories, Inc; Salt Lake City (UT); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player seeks a Lab Client Support Technician to provide essential technical and preanalytic support. This role emphasizes the importance of effective communication and customer service, ensuring the integrity of laboratory operations. Join a dedicated team committed to excellence and innovation in patient care, where your contributions will make a meaningful impact on the lives of over one million patients each month. If you are passionate about laboratory services and eager to grow within a supportive environment, this opportunity is perfect for you.

Qualifications

• High School Diploma or equivalent required; Associate's preferred.
• Experience in a medical laboratory setting is a plus.

Responsibilities

• Provide technical support for laboratory operations and clients.
• Evaluate and process specimens accurately according to procedures.
• Build and maintain positive customer relationships.

Skills

Customer Service

Specimen Handling

Laboratory Information Systems (LIS)

Communication Skills

Education

High School Diploma

Associate's Degree in Biology

Tools

ANSR

ESP

IMS

Millennium

MasterControl

LMS

CRM

eExcept

Job description

ARUP Main
500 Chipeta Way
Salt Lake City, UT 841081221, USA

Schedule:
Tuesday - Saturday (40 hrs/wk)
12:00 PM - 8:30 PM (flexible)

Training Schedule:
Monday - Friday (8-10 weeks)
7:00 AM - 3:30 PM

*Hourly rate is an estimate only, including shift differential for nights, evenings, or weekend shifts. Overall hourly rates will vary based on schedule.

Primary Purpose:
The Lab Client Support Technician provides technical and preanalytic support services for a designated division of technical operations and clients. Contact clients regarding specimen information such as integrity, volume, test clarification, and missing specimens. Acts as a supportive link between customers and all other areas of the company.

About ARUP:
ARUP Laboratories is a national clinical and anatomic pathology reference laboratory, part of the University of Utah and its Department of Pathology, based in Salt Lake City, Utah.
We prioritize diversity, professional growth, and continuous development. Our team is committed to providing excellent service to over one million patients monthly, contributing to advances in medicine, and emphasizing the importance of laboratory services in patient care. We value accountability, integrity, service, and excellence. Join our dynamic team to contribute to our mission.

Essential Functions:

• Understand proper collection, handling, and transportation of specimens.
• Process specimens accurately according to departmental procedures, including triaging, routing, and storing.
• Evaluate specimens for acceptability and initiate problem resolution for non-conforming specimens.
• Process requests for add-on testing.
• Develop proficiency with laboratory information systems such as ANSR, ESP, IMS, Millennium, MasterControl, LMS, CRM, and eExcept.
• Handle customer and laboratory communications courteously and promptly, providing verified test results from the LIS as needed.
• Provide education, guidance, and troubleshooting to customers regarding testing resources and applications.
• Maintain competency with pre-analytic equipment, performing maintenance as needed.
• Keep the work area clean and document cleaning and maintenance activities.
• Serve as a liaison between technical sections and customers.
• Build and maintain positive customer relationships, ensuring professional and empathetic communication.
• Document all customer interactions, resolutions, issues, and follow-ups appropriately.

Physical and Other Requirements:

• Stooping: Bending body downward and forward at the waist.
• Reaching: Extending hands and arms in any direction.
• Mobility: Occasionally moving between work sites and within the office.
• Communication: Frequent interaction with others.
• PPE: Use of personal protective equipment in a biohazard laboratory environment per CDC and OSHA regulations.
• Compliance: Adherence to ARUP Policies and Procedures.
• Sedentary Work: Ability to exert up to 10 pounds of force occasionally.
• Fine Motor Control: Tasks involving fingers, such as typing and handling small objects.
• Vision: Adequate visual acuity for detailed observations and distance judgment.

Qualifications

Skills

Behaviors

Motivations:

Education

Required

High School Diploma or equivalent or higher.

Preferred

Associate's Degree or higher in Biology or a related field.

Experience

Required

Completion and demonstration of department-specific training and competency within 6 months.

Preferred

Experience in a medical laboratory setting, coursework in medical terminology, biology, communications, or related sciences, call center experience, typing speed of 35 WPM, 10-key skills, familiarity with LIS, and HIPAA knowledge.

Licenses & Certifications

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities. This employer is committed to informing applicants of their rights under federal employment laws. For more information, review the "Know Your Rights" notice from the Department of Labor.