Laboratory Client Support Technician

ARUP Laboratories; Salt Lake City (UT); On-site; USD 40,000 - 60,000; Full time

Job summary

An established industry player is seeking a Laboratory Client Support Technician to provide vital technical and preanalytic support in a dynamic environment. This role involves evaluating specimen acceptability, processing specimens accurately, and ensuring effective communication with clients. The ideal candidate will have a strong background in customer service and familiarity with laboratory information systems. Join a company that values diversity and professional growth while contributing to medical advancements and patient care. This is a fantastic opportunity for those looking to start their career in the healthcare sector.

Qualifications

• Completion of department-specific training and competency within 6 months.
• Preferred candidates have college-level courses in medical terminology, biology, or related life sciences.

Responsibilities

• Understand proper specimen collection, handling, and transportation.
• Evaluate specimen acceptability and initiate problem resolution.
• Communicate courteously with customers and laboratories.

Skills

Customer Service

Specimen Collection

Laboratory Information Systems

Communication Skills

Education

High School Diploma or Equivalent

Associates Degree in Biology

Tools

ANSR

ESP

IMS

Millennium

Job description

Join to apply for the Laboratory Client Support Technician role at ARUP Laboratories.

1 week ago Be among the first 25 applicants.

Join to apply for the Laboratory Client Support Technician role at ARUP Laboratories.

• Hourly rate is an estimate only, including shift differential for nights, evenings, or weekends. Overall hourly rates will vary based on schedule.

Schedule:

Tuesday - Friday (40 hrs/wk), 8:00 PM - 6:30 AM

Training Schedule:

5 weeks, Monday - Friday, 9:00 AM - 5:30 PM

Department:

ID Processing - 620

Primary Purpose:

In Infectious Disease Processing, the Lab Client Support Technician provides technical and preanalytic support for ARUP's clients and testing sections. Responsibilities include evaluating specimen acceptability, contacting clients regarding specimen details, and supporting department training and competency within 6 months. Preferred candidates have college-level courses in medical terminology, biology, communications, or related life sciences.

About ARUP:

ARUP Laboratories is a national reference laboratory affiliated with the University of Utah, based in Salt Lake City. We prioritize diversity, professional growth, and excellence, serving over one million patients monthly. We value integrity, accountability, and service, and aim to contribute meaningfully to medical advancements and patient care.

Essential Functions:

• Understand proper specimen collection, handling, and transportation.
• Process specimens accurately according to departmental procedures, including triaging and storing.
• Evaluate specimen acceptability and initiate problem resolution.
• Process add-on testing requests.
• Develop proficiency with laboratory information systems such as ANSR, ESP, IMS, Millennium, among others.
• Communicate courteously with customers and laboratories, providing test results and guidance.
• Maintain competency with pre-analytic equipment and maintain a clean work environment.
• Serve as a liaison between technical sections and customers, building positive relationships.
• Document communications, resolutions, and follow-ups.
• Perform other duties as assigned.

Physical and Other Requirements:

• Ability to bend, reach, move between sites, and communicate effectively.
• Use of PPE in a biohazard environment, complying with CDC and OSHA standards.
• Ability to exert up to 10 pounds of force and perform fine motor tasks.
• Accurate specimen identification, test performance, and result reporting are essential.
• Visual acuity for diverse tasks.

Qualifications:

• Required Education: High School Diploma or Equivalent.
• Preferred Education: Associates Degree or higher in Biology or related field.
• Required Experience: Completion of department-specific training and competency within 6 months.
• Preferred Experience: Customer service, call center, general medical laboratory, LIS familiarity, and HIPAA knowledge.

Additional Details:

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Information Technology
• Industries: Hospitals and Healthcare