Laboratory Client Service Representative

Jupiter Environmental Laboratories Inc; Florida; On-site; USD 52,000 - 72,000; Full time

Benefits offered by this job

401(k)

Company parties

Competitive salary

Dental insurance

Health insurance

Opportunity for advancement

Paid time off

Stock options plan

Vision insurance

Job summary

Jupiter Environmental Laboratories in Town of Florida, NY, is seeking a TSR to liaise between the laboratory and clients, produce data reports, and schedule field services. The role involves handling client requests via phone or email, managing load to meet turnaround times, and preparing lab reports.

The position offers training for candidates with a science degree or laboratory experience and involves reporting results and maintaining client profiles in the LIMS system.

Qualifications

• Science degree or laboratory experience will be considered.

Responsibilities

• Liaise with clients and produce data reports.
• Schedule field services and couriers.
• Answer client calls and respond to requests via phone or email.
• Prepare and schedule main clearances and routine sampling for water systems.
• Review COCs for accuracy and clarify requests with clients.
• Manage workload to meet client turnaround times.
• Create/edit client profiles in LIMS and adjust turnaround time as requested.
• Provide clients with reports, verbally or via email.
• Perform bacteria testing and reporting.

Skills

Client communication

Data reporting

Scheduling

Backlog management

QC review

EDDs reporting

LIMS experience

Outlook calendar

Education

Science degree

Tools

LIMS

LIMS2K

Outlook

Job description

Benefits:

• 401(k)
• Company parties
• Competitive salary
• Dental insurance
• Health insurance
• Opportunity for advancement
• Paid time off
• Stock options plan
• Vision insurance

The TSR is responsible for liaising between the laboratory and clients, producing data reports, scheduling field services and assisting clients.

• Responsible for assigned SOP and Method Reviews.
• Responsible for answering client calls and responding to client requests via phone or email.
• Responsible for filling out kit request forms and following up on sample kit completion.
• Responsible for scheduling couriers for sample pickups, sampling and kit drop-offs and updating Outlook calendar for these events.
• Responsible for preparing/scheduling main clearances, routine sampling for public water systems and private water testing.
• Responsible for reviewing COCs for accuracy and/or clarifying any ambiguous requests with the client. Notifying Sample Receiving of any discrepancies found as a result of login.
• Responsible for managing workload through backlog to meet client turnaround times.
• Responsible for client add-on requests and verifying with the laboratory that add-ons will be analyzed within hold time.
• Reviewing overall data results and QC prior to reporting.
• Responsible for creating/editing client profiles in LIMS, be able to add/delete analyses, add comments to reports and adjust turnaround time as requested.
• Responsible for creating case narratives in LIMS2K as needed.
• Utilize LIMS and IT parsers for reporting lab reports and electronica data deliverables (EDDs) and/or ADaPTs requested by clients.
• Responsible for providing clients with reports, either with verbal results or emailing reports as requested.
• Responsible for filing and routine scanning.
• Responsible for Bacteria testing and reporting. See Bacteria Analyst description for further details.

Will train candidates with a science degree or laboratory experience.