Laboratory Assistant - Laboratory

Dartmouth Health; New London (NH); On-site; USD 23,000 - 36,000; Full time

Job summary

Dartmouth Health is seeking a Laboratory Assistant to provide essential patient and provider support, handle orders, and assist with specimen handling in a fast-paced lab environment.

The ideal candidate will be organized, detail-oriented, and capable of using a laboratory information system while maintaining high standards of safety and quality in all tasks.

Qualifications

• High school diploma or equivalent.
• Excellent customer service and interpersonal skills.
• Strong verbal and written communication skills.
• Strong attention to detail and organizational skills.
• Basic computer proficiency and ability to learn laboratory information system.

Responsibilities

• Provide exceptional customer service to patients, healthcare providers, and internal departments.
• Answer incoming telephone calls and respond to inquiries or direct calls appropriately.
• Transcribe laboratory orders accurately into the Laboratory information system.
• Receive specimen drop-offs, ensuring proper identification, labeling, and documentation.
• Collaborate with laboratory personnel, registration staff, nursing units, provider offices, and other healthcare professionals to ensure efficient patient care and issue resolution.
• Maintain inventory of laboratory supplies, including stocking work areas and rotating inventory to minimize waste.
• Follow laboratory policies, safety procedures, and regulatory requirements to maintain specimen integrity and quality.
• Perform other duties as assigned to support laboratory operations.

Skills

Customer service

Interpersonal skills

Verbal communication

Written communication

Attention to detail

Organizational skills

Basic computer skills

Education

High school diploma or equivalent

Coursework toward healthcare/biology degree

Tools

Laboratory information system

Job description

Overview

The Laboratory Assistant serves as a key member of the Laboratory team by providing exceptional customer service and administrative support. This position serves as a primary point of contact for patients and healthcare providers. Responsibilities include assisting patients, order entry, specimen receiving, and other laboratory support functions. The Laboratory Assistant ensures accurate specimen handling and maintains compliance with laboratory policies and safety standards. The ideal candidate is organized, detail-oriented, and able to work effectively in a fast-paced healthcare environment.

Responsibilities

• Provide exceptional customer service to patients, healthcare providers, and internal departments.
• Answer incoming telephone calls and respond to inquiries or direct calls appropriately.
• Transcribe laboratory orders accurately into the Laboratory information system.
• Receive specimen drop-offs, ensuring proper identification, labeling, and documentation.
• Collaborate effectively with laboratory personnel, registration staff, nursing units, provider offices, and other healthcare professionals to ensure efficient patient care and issue resolution.
• Maintain inventory of laboratory supplies, including stocking work areas and rotating inventory to ensure proper usage and minimize waste.
• Follow laboratory policies, safety procedures, and regulatory requirements to maintain specimen integrity and quality standards.
• Perform other duties as assigned to support laboratory operations.

Qualifications

Required

• High school diploma or equivalent.
• Excellent customer service and interpersonal skills.
• Strong verbal and written communication skills.
• Strong attention to detail and organizational skills.
• Basic computer proficiency and ability to learn laboratory information system.

Preferred

• Previous laboratory, phlebotomy, or healthcare experience.
• Coursework toward a college degree in a healthcare, biological science, or related field.

Other Details

• Area of Interest: Allied Health
• Pay Range: $17.00/Hr. - $26.35/Hr.
• FTE/Hours per pay period: 1.00 - 1.00 - 40 hrs/week
• Shift: Day
• Job ID: 41477

Dartmouth Health offers a total compensation package that includes a comprehensive selection of benefits. Our Core Benefits include medical, dental, vision and life insurance, short and long term disability, paid time off, and retirement plans. Click here for information on these benefits and more: Benefits | NLH Careers

Dartmouth Health is an Affirminative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.