Laboratory Assistant - Laboratory

UCLA Health and David Geffen School of Medicine; New London (NH); On-site; USD 23,000 - 36,000; Full time

Benefits offered by this job

Benefits package

Job summary

Dartmouth Health is seeking a Laboratory Assistant to support the laboratory team with customer service and administrative duties. You will be a primary contact for patients and providers, handling orders, receiving specimens, and maintaining accurate documentation.

The role emphasizes organization, attention to detail, and the ability to work in a fast-paced healthcare setting. Day shift, 40 hrs/week, with a competitive benefit package.

Qualifications

• High school diploma or equivalent.
• Excellent customer service and interpersonal skills.
• Strong verbal and written communication skills.
• Strong attention to detail and organizational skills.
• Basic computer proficiency and ability to learn laboratory information system.

Responsibilities

• Provide exceptional customer service to patients, healthcare providers, and internal departments.
• Answer incoming telephone calls and respond to inquiries or direct calls appropriately.
• Transcribe laboratory orders accurately into the Laboratory information system.
• Receive specimen drop-offs, ensuring proper identification, labeling, and documentation.
• Collaborate effectively with laboratory personnel, registration staff, nursing units, provider offices, and other healthcare professionals to ensure efficient patient care and issue resolution.
• Maintain inventory of laboratory supplies, including stocking work areas and rotating inventory to ensure proper usage and minimize waste.
• Follow laboratory policies, safety procedures, and regulatory requirements to maintain specimen integrity and quality standards.
• Perform other duties as assigned to support laboratory operations.

Skills

Excellent customer service

Interpersonal skills

Verbal communication

Written communication

Attention to detail

Organizational skills

Basic computer proficiency

Education

High school diploma or equivalent

Tools

Laboratory information system

Job description

Overview

The Laboratory Assistant serves as a key member of the Laboratory team by providing exceptional customer service and administrative support. This position serves as a primary point of contact for patients and healthcare providers. Responsibilities include assisting patients, order entry, specimen receiving, and other laboratory support functions. The Laboratory Assistant ensures accurate specimen handling and maintains compliance with laboratory policies and safety standards. The ideal candidate is organized, detail-oriented, and able to work effectively in a fast-paced healthcare environment.

Responsibilities

• Provide exceptional customer service to patients, healthcare providers, and internal departments.
• Answer incoming telephone calls and respond to inquiries or direct calls appropriately.
• Transcribe laboratory orders accurately into the Laboratory information system.
• Receive specimen drop-offs, ensuring proper identification, labeling, and documentation.
• Collaborate effectively with laboratory personnel, registration staff, nursing units, provider offices, and other healthcare professionals to ensure efficient patient care and issue resolution.
• Maintain inventory of laboratory supplies, including stocking work areas and rotating inventory to ensure proper usage and minimize waste.
• Follow laboratory policies, safety procedures, and regulatory requirements to maintain specimen integrity and quality standards.
• Perform other duties as assigned to support laboratory operations.

Qualifications

• Required
  • High school diploma or equivalent.
  • Excellent customer service and interpersonal skills.
  • Strong verbal and written communication skills.
  • Strong attention to detail and organizational skills.
  • Basic computer proficiency and ability to learn laboratory information system.

Preferred

• Previous laboratory, phlebotomy, or healthcare experience.
• Coursework toward a college degree in a healthcare, biological science, or related field.

• Area of Interest: Allied Health
• Pay Range: $17.00/Hr. - $26.35/Hr.
• FTE/Hours per pay period: 1.00 - 1.00 - 40 hrs/week
• Shift: Day
• Job ID: 41477

Dartmouth Health offers a total compensation package that includes a comprehensive selection of benefits. Our Core Benefits include medical, dental, vision and life insurance, short and long term disability, paid time off, and retirement plans.

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